Exceptional Customer Experience Specialist

2 weeks ago


Albuquerque, New Mexico, United States Sabio Systems Full time
About Us
Sabio Systems has been recognized by Forbes Magazine as one of the Top 50 Best Professional Recruiting Firms in America. We pride ourselves on connecting talented individuals with top employers in various industries.

Role Overview
We are seeking a proactive and friendly individual to join our team as a Customer Service Representative. This role involves delivering exceptional customer service, processing customer orders, and coordinating with internal teams to ensure smooth order processing and on-time delivery. If you excel in providing top-notch customer service and have a keen eye for detail, we'd love to hear from you.

Duties and Responsibilities
In this role, you will be responsible for delivering outstanding customer service via the customer portal and inbound email communications, processing customer orders and responding to inquiries promptly and professionally, coordinating with internal teams to ensure smooth order processing and on-time delivery, setting up new customer accounts and updating existing accounts as needed, providing product support and administrative assistance to the sales team, maintaining accurate records of transactions, customer interactions, and sales documentation, and assisting with order tracking, shipment updates, and communication with customers regarding their order status.

Requirements
To succeed in this role, you should have 2+ years experience in processing customer orders, generating invoices, and creating purchase orders. Strong skills in order confirmations, shipment tracking, and status updates for customers are also essential. Proficiency in Microsoft Office Suite, particularly Word, Outlook, and Excel, is required. Additionally, you should possess exceptional attention to detail and strong proofreading skills to ensure accuracy in documentation, as well as excellent written and verbal communication skills with proper email and telephone etiquette. A positive, team-oriented attitude with a willingness to tackle challenges in a fast-paced environment is highly valued.

What We Offer
Sabio Systems offers a competitive compensation package, including an estimated salary of $16.00 - $17.00 per hour, based on experience. Our consultants and employees also enjoy access to health insurance and other valuable perks.

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