Platform Solutions Engineer

2 weeks ago


Concord, New Hampshire, United States Pegasystems Full time

Platform Solutions Engineer

Job Category: Product Engineering

Location: Remote

About Our Team:

This is a hybrid position requiring onsite presence on average three days a week. Join our innovative team and play a crucial role in shaping and advancing the product strategy for our leading solution, Pega Infinity. As a Platform Solutions Engineer, you will collaborate closely with leadership in Platform Engineering and Product Management, actively engaging in cross-departmental discussions and taking responsibility for actions, deliverables, and progress reports.

Your Role at Pega:

  • Work collaboratively with Platform Engineering and Product Management to enhance the Pega Infinity platform by developing a comprehensive understanding of intricate technical challenges and proposing effective solutions.
  • Engage in cross-functional meetings, taking charge of actions and deliverables while providing updates on progress.
  • Examine customer incidents for patterns related to complex issues and offer insightful long-term solutions by collaborating with various organizational areas, including Global Customer Support, to identify trends and work with engineering teams to implement process improvements.
  • Ensure that proposed solutions are monitored for effectiveness and adjusted as necessary.

Who You Are:

  • A creative thinker who enjoys designing product enhancements and defining product strategies, with the ability to analyze customer incidents and complex challenges.
  • Hands-on experience in software engineering, with a solid grasp of technical challenges and the capability to articulate value propositions and solution proposals.
  • Strong communication skills, both written and verbal, enabling you to convey complex technical information to diverse stakeholders.
  • Ability to recommend and influence technical roadmap directions based on thorough analysis.

Your Qualifications:

  • Bachelor's degree in computer science, engineering, or a related technical field.
  • Experience progressing through technical roles, with a strong preference for Java/OOP expertise and familiarity with modern cloud architecture (e.g., Kubernetes, microservices, Elasticsearch).
  • 7-10 years of experience in Software Engineering, Product Management, Technical Program Management, or a combination thereof.
  • Master's degree in Computer Science, Engineering, or a related technical field, or an MBA is preferred.
  • Experience in a fast-paced, dynamic environment.
  • Understanding of the software development lifecycle and agile methodologies.

Pega Offers You:

  • Recognized technology leadership across our product categories by Gartner Analysts.
  • Opportunities for continuous learning and development while working with market-leading technology.
  • An innovative, inclusive, agile, flexible, and enjoyable work environment.
  • A competitive global benefits program that includes pay, bonus incentives, and employee equity in the company.


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