Intake Referral Coordinator

2 days ago


Brooklyn, New York, United States Urban Recovery Full time
Job Title: Intake Coordinator

We are seeking a highly skilled and compassionate Intake Coordinator to join our team at Urban Recovery.

Job Summary:

The Intake Coordinator will play a critical role in coordinating and facilitating admissions to our treatment programs. This individual will be responsible for maintaining communication with referents, patients, and family members, ensuring a smooth and efficient intake process.

Key Responsibilities:
  • Respond to phone calls and emails in a professional and timely manner.
  • Conduct interviews with prospective patients to collect referral information, including demographic, medical, psychiatric, and substance abuse history, as well as insurance details.
  • Request and obtain necessary medical or psychiatric records when indicated, and obtain clearances when necessary.
  • Verify insurance coverage and utilize systems, including E-Pace and Medicaid eligibility sites.
  • Coordinate admit dates, programs, and transportation.
  • Accurately enter all data into the Electronic Medical Record (EMR) system.
  • Follow up and confirm scheduled admissions.
  • Explain the pre-certification process to patients and families.
  • Maintain communication with marketing and referral sources, notifying them of any changes to scheduled admissions.
  • Utilize discharge and census information when scheduling patients.
Requirements:
  • Excellent interpersonal and communication skills, with the ability to interact compassionately with individuals battling substance issues.
  • Proficiency in EMR, CRM software, and Microsoft Office Suite.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Strong organizational and multitasking abilities.
  • Ability to manage multiple relationships with various agencies.
  • Confidentiality and discretion in handling sensitive information.
Education and Experience:
  • Associate's Degree in a related field, with a Bachelor's Degree preferred.
  • Customer Service, Substance Abuse Treatment, and Intake Experience is preferred.
  • Two years' experience in the field is preferred.

We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and compassionate individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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