Current jobs related to Senior Customer Service Specialist - Mesa, Arizona - Arizona Official Website of State of Arizona

  • Senior Planning Consultant

    1 week ago

    Mesa, Arizona, United States AMERICAN SENIOR BENEFITS LLC Full time

    Overview:As a Senior Planning Specialist at American Senior Benefits LLC, you will play a vital role in guiding individuals towards a secure retirement. You will be trained to utilize proprietary systems to provide clients with tailored solutions for safeguarding their future. Our company, backed by American Senior Benefits and The Integrity Marketing Group,...

  • Home Care Specialist

    2 weeks ago

    Mesa, Arizona, United States Senior Helpers - Scottsdale Full time

    Job OverviewSenior Helpers - Scottsdale is seeking a compassionate and reliable Home Care Specialist to provide exceptional care and support to our clients. Key Responsibilities:Assist with personal care and daily living activitiesProvide companionship and emotional supportCommunicate effectively with clients, families, and staffBenefits:Competitive hourly...

  • Senior Caregiver

    3 days ago

    Mesa, Arizona, United States Amada Senior Care Full time

    Job Summary: We are seeking a compassionate and skilled Certified Nursing Assistant to join our team at Amada Senior Care. As a CNA, you will play a vital role in providing exceptional care and support to our clients.Key Responsibilities:Assist clients with daily living activities, including bathing, dressing, and grooming.Monitor and record vital signs,...

  • Customer Service Representative

    3 weeks ago

    Mesa, Arizona, United States Kelly Full time

    About the RoleWe are seeking a highly motivated and customer-focused Call Center Representative to join our team at Kelly. As a Call Center Representative, you will be responsible for making outbound calls to customers, handling inbound calls, and providing exceptional customer service.Key ResponsibilitiesMaking outbound calls to customers to set up...

  • Caregiver/Personal Care Specialist

    2 months ago

    Mesa, Arizona, United States Senior Helpers - Scottsdale Full time

    Job OverviewWe are seeking a dedicated and compassionate Caregiver/Personal Care Specialist to join our team at Senior Helpers - Scottsdale. As a Caregiver, you will play a vital role in providing exceptional care and support to our clients, enabling them to maintain their independence and dignity.Key Responsibilities:Provide personal care assistance,...

  • Customer Service Liaison

    3 days ago

    Mesa, Arizona, United States AAA Northern California, Nevada & Utah Full time

    Job SummaryThe Member Experience Specialist at AAA Northern California, Nevada & Utah plays a vital role in delivering exceptional service to our members. This position requires strong communication and interpersonal skills to ensure a seamless experience for our customers.Key ResponsibilitiesListen to and address member concerns in a professional and...

  • Customer Support Specialist

    2 weeks ago

    Mesa, Arizona, United States TicketManager Full time

    Job OverviewTicketManager is a leading provider of ticket and event management software, serving over 4,000 globally known companies, including ~15% of the Fortune 500. We're seeking a highly skilled Customer Support Specialist to join our team and provide software support to our current accounts, including many of the Global 2000.As a Customer Support...

  • Customer Relations Specialist

    2 weeks ago

    Mesa, Arizona, United States DriveTime Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Relations Specialist to join our team at DriveTime. As a key member of our customer success team, you will be responsible for building and maintaining strong relationships with our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesRespond to customer inquiries and...

  • Senior Business Solutions Specialist

    1 week ago

    Mesa, Arizona, United States InterSources Full time

    About the Role:We are seeking a highly skilled Senior Business Solutions Specialist to join our team at InterSources Inc. As a key member of our Digital Transformation team, you will be responsible for providing strategic advice and technical expertise to our clients across various domains and industries.Key Responsibilities:Develop and implement innovative...

  • Customer Service Representative

    4 days ago

    Mesa, Arizona, United States Sherwin-Williams Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Bilingual Customer Service Specialist to join our team at Sherwin-Williams.As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and achieving sales goals.Key...

  • Bilingual Customer Service Representative

    1 month ago

    Mesa, Arizona, United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly skilled and customer-focused Bilingual Customer Service Specialist to join our team at Sherwin-Williams. As a key member of our customer service team, you will be responsible for providing exceptional service to our wholesale and retail customers, answering their questions, and recommending the right solutions.Key...

  • Caregiver/Personal Care Specialist

    7 days ago

    Mesa, Arizona, United States Senior Helpers - Scottsdale Full time

    Job OverviewSenior Helpers - Scottsdale is seeking a compassionate and dedicated Caregiver/Personal Care Specialist to join our team. As a Caregiver, you will have the opportunity to make a meaningful difference in the lives of our clients, providing personalized care and support in the comfort of their own homes.Key Responsibilities:Assist with personal...

  • Customer Relations Specialist

    1 week ago

    Mesa, Arizona, United States DriveTime Full time

    DriveTime Customer Relations SpecialistAre you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? As a Customer Relations Specialist at DriveTime, you will be the voice of our customers, working closely with them to resolve inquiries and complaints in a timely and...

  • Healthcare Customer Service Representative

    2 weeks ago

    Mesa, Arizona, United States TEKsystems Full time

    Healthcare Customer Service RepresentativeAre you passionate about delivering exceptional customer service in a fast-paced healthcare environment? We're seeking a skilled Healthcare Customer Service Representative to join our team at TEKsystems.Key Responsibilities:Provide timely and effective support to patients and members via phone, email, and chatRespond...

  • Culinary Service Associate

    2 weeks ago

    Mesa, Arizona, United States Arbor Rose Senior Care Full time

    Job SummaryWe are seeking a skilled Cook to join our team at Arbor Rose Senior Care. As a key member of our Culinary Service Department, you will be responsible for preparing high-quality meals that meet the dietary needs and preferences of our residents.Key Responsibilities:Support the Director of Culinary Service in planning, directing, and controlling the...

  • Customer Relations Specialist

    2 weeks ago

    Mesa, Arizona, United States DriveTime Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Relations Specialist to join our team at DriveTime Family of Brands. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences and resolving customer inquiries and complaints in a timely and professional manner.Key...

  • Culinary Service Manager

    2 weeks ago

    Mesa, Arizona, United States Arbor Rose Senior Care Full time

    About the RoleWe are seeking a skilled Cook to join our Culinary Service Department at Arbor Rose Senior Care.The successful candidate will be responsible for preparing and serving high-quality meals to our residents, while maintaining a clean and safe kitchen environment.Key ResponsibilitiesSupport the Director of Culinary Service in planning and...

  • Customer Relations Specialist

    1 month ago

    Mesa, Arizona, United States DriveTime Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Relations Specialist to join our team at DriveTime Family of Brands. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences and resolving customer inquiries and complaints in a timely and professional manner.Key...

  • Senior Living Sales Manager

    1 week ago

    Mesa, Arizona, United States Brookdale Senior Living Full time

    About the Sales Manager PositionAs a Sales Manager at Brookdale Senior Living, you will be a key player in helping older adults navigate the sales journey from interest to move-in. You will work closely with local professionals and volunteers to generate professional referral leads and partner with leadership to develop and execute sales and marketing plans...

  • Senior Tax Specialist

    7 days ago

    Mesa, Arizona, United States Search Solution Group Full time

    Job DescriptionWe are a full-service tax and bookkeeping firm specializing in small to midsize businesses, providing monthly bookkeeping, payroll, and HR management services. Our team is seeking an experienced Senior Tax & Accounting Specialist to join us on a contract-to-hire basis. The length of the contract will depend on performance and business needs,...

Senior Customer Service Specialist

2 months ago

Mesa, Arizona, United States Arizona Official Website of State of Arizona Full time

Position Overview:

This role involves executing high-level customer service operations with minimal oversight in a dynamic office environment. The incumbent will address intricate customer service challenges, inquiries, and issues, which may necessitate specialized training or certification in specific areas of expertise. Additionally, this position includes mentoring junior staff and overseeing workflow within the department, while also evaluating and suggesting improvements to existing processes and procedures. The role may also entail providing support to supervisory staff as needed.

Key Responsibilities:

The primary duties and responsibilities include, but are not limited to:

• Specializing in the verification of identity documents and guiding other customer service representatives on the procedures for issuing credentials to international applicants; performing secondary approvals for credential issuance; utilizing electronic verification systems and fraud detection tools to identify potentially fraudulent documents. Document incidents for review by oversight agencies and assist in investigations as required.

• Reviewing, approving, rejecting, or denying applications for Title & Registration (T&R) and associated legal documents. Ensuring adherence to relevant directives, rules, regulations, policies, and procedures. Processing approved applications and returning those that are rejected or denied for necessary corrections.

• Accessing, updating, and creating records in various databases; analyzing operator/CDL license histories; reviewing data for outstanding citations or warrants; determining eligibility for licenses; informing customers of any outstanding violations and recommending corrective actions; evaluating historical records for reinstatement rights.

• Investigating and analyzing problematic applications or cases; identifying necessary steps to achieve compliance and eligibility; responding to inquiries; explaining compliance requirements and potential penalties for non-compliance; ensuring a positive, courteous, and professional public service experience.

• Assessing the eligibility of Operator/CDL license applications. Evaluating applicants' compliance with applicable laws, regulations, and policies. Collecting, validating, and reconciling applicable fees, including bonded titles and penalties.

• Ensuring the security and accurate reconciliation of cash drawers and collected revenues; ordering necessary supplies and maintaining inventory of forms; preparing bank deposits; auditing documentation; assisting supervisory staff in daily operations, including facility opening and closing.

• Conducting vehicle inspections to ensure compliance with relevant statutes; verifying vehicle identity; identifying potentially stolen vehicles; administering and evaluating written, oral, or vision tests; conducting driving skill assessments for both road and motorcycle operations.

• Facilitating training sessions, generating special reports, and compiling correspondence; gathering data or statistics on various daily work activities for inclusion in management reports. Collaborating with management on unusual transactions and assisting in scheduling training sessions and on-the-job training.

Required Knowledge, Skills & Abilities:

Knowledge of:

• Relevant provisions and directives pertaining to the licensing of motor vehicle operators and the titling and registration of vehicles.

• Voter registration, selective service, and organ donor registration processes.

• Principles of public and customer relations.

• Recognition of fraudulent documents, with successful completion of relevant training programs.

• Proper procedures for incident reporting and investigations.

• Proficiency in Google Workspace applications.

Skills in:

• Active listening and critical thinking.

• Strong reading comprehension and effective oral and written communication.

• Problem-solving techniques focused on customer assistance.

• Data entry, retrieval, and analytical skills.

Ability to:

• Utilize electronic verification systems and fraud detection tools proficiently.

• Manage files and records efficiently.

• Design forms and evaluate customer satisfaction effectively.

Preferred Qualifications:

The ideal candidate will possess:

• Experience as a Customer Service Representative in a motor vehicle department.

• Training in fraudulent document recognition.

• Completion of relevant training series and certifications.

Pre-Employment Requirements:

This position requires a valid driver’s license. All new employees must successfully complete the Electronic Employment Eligibility Verification Program.

Benefits:

The organization offers a comprehensive benefits package, including:

• Sick leave and vacation time with paid holidays.

• Paid parental leave for eligible employees.

• Health and dental insurance options.

• Retirement plan and life insurance coverage.

• Optional employee benefits such as short-term disability insurance and deferred compensation plans.

Retirement:

Participation in the state retirement system is mandatory.