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Retail Sales Consultant

2 months ago


Baltimore, Maryland, United States Saatva Full time

About Us:

Saatva is a premier direct-to-consumer luxury mattress and home furnishings brand dedicated to enhancing the sleep experience for every customer. Our marketing strategy focuses on addressing every inquiry related to mattresses, sleep, and sleep health, ensuring that each consumer finds the ideal mattress for their needs. We provide an extensive selection of high-end mattresses along with a variety of luxury bedding products.

Our innovative Viewing Rooms serve as an extension of our online presence, creating a welcoming and interactive environment for customers to explore our premium offerings.

The role of Customer Service/Sales Associate within the Viewing Room is integral to our business model. This position merges the supportive atmosphere of our corporate call center with in-person sales assistance, catering to both walk-in guests and online customers through phone and live chat interactions.

If you are a motivated, articulate, and friendly individual with a commitment to delivering exceptional customer service, we invite you to consider joining Saatva, recognized as America’s leading online luxury mattress brand.

Key Responsibilities:

  • Engage with customers and team members in a professional manner during scheduled shifts.
  • Clearly communicate the advantages of our products and effectively address customer inquiries and concerns.
  • Maintain consistent attendance and punctuality during scheduled work hours.
  • Be available to work on weekends and major retail holidays.

Qualifications:

  • 1-2 years of experience in Retail Sales or Customer Service is preferred, though we are willing to train the right candidate.
  • 1 year of experience in telecommunications or call center environments is advantageous.
  • Outstanding verbal and written communication skills.
  • Strong interpersonal abilities to foster rapport with customers.
  • Dedication to providing an excellent customer experience.
  • Organized with the capacity to prioritize tasks and manage multiple responsibilities effectively.
  • Proficient in using computers and related software.
  • A positive demeanor is highly valued.

Your Contributions:

  • Deliver a world-class experience for our clientele.
  • Become knowledgeable about our product range.
  • Address customer inquiries and resolve issues through various communication channels, including face-to-face interactions in the Viewing Room.

Benefits:

  • Competitive hourly wage.
  • Access to Medical, Dental, and Vision Insurance.
  • Paid time off.
  • Annual bonus opportunities.
  • 401K with employer matching.
  • Flexible spending accounts and commuter benefits.
  • Employee referral incentives.
  • Discounted gym memberships.
  • Employee discounts on products.
  • Discounts for friends and family.
  • A supportive and dedicated team environment.

Equal Opportunity Employer:

Saatva is committed to fostering a diverse and inclusive workplace. We value the unique contributions of every individual and strive to create an environment that respects and appreciates differences. We do not discriminate against qualified applicants based on any protected status.