Customer Service Representative
2 weeks ago
This role serves as the primary contact for Member Services within a branch, addressing the needs of members by providing essential DMV and Notary services. The position also involves assisting at the reception area with member check-ins and distributing travel-related materials such as maps and tour books.
Key Responsibilities
- Deliver DMV registration services to members while ensuring compliance with current DMV regulations and Club policies.
- Assist at the reception by checking in members and providing necessary travel resources.
- Identify opportunities for cross-selling additional products and services based on members' needs, enhancing their overall experience.
- Process Notary transactions in accordance with established procedures and maintain up-to-date knowledge of Notary requirements.
- Prepare travel itineraries, including TripTiks and International Driving Permits, and manage passport photo processing.
- Facilitate bookings for car rentals, hotel accommodations, and domestic travel packages, including selling travel insurance.
- Execute various administrative tasks such as balancing cash drawers, filing receipts, and managing membership transactions.
Qualifications
- High School diploma or GED required.
- 1-3 years of experience in customer service preferred.
- Familiarity with Auto Club products and services, particularly in travel counseling and routing.
- Advanced knowledge of DMV rules and regulations is advantageous.
- Proficiency in using office equipment and software, including Microsoft Office Suite.
- Notary Public certification within one year of employment is required.
Compensation and Benefits
The starting pay range for this position is $24.27. Full-time employees may also participate in an incentive program based on performance metrics.
Benefits Include:
- Comprehensive health coverage (medical, dental, vision)
- 401(K) savings plan with company match and pension options
- Tuition assistance programs
- Paid time off for community service initiatives
- Wellness programs and employee discounts
At AAA, we pride ourselves on fostering a diverse and inclusive workplace that values the contributions of all employees. We are committed to delivering exceptional service and valuable products to our members.
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