Customer Experience Representative

7 days ago


Norman, Oklahoma, United States CarMax Full time
About this role

At CarMax, we're looking for a Customer Specialist who will empower our customers with an iconic experience throughout their car-buying journey. As a key member of our team, you'll partner with various departments to ensure a seamless process from start to finish. Your exceptional communication skills and ability to build strong relationships will make all the difference in delivering a positive experience for our customers.

Key Responsibilities

  • Provide top-notch customer service by guiding customers through the car-buying process, from sale to test drive and financing applications.
  • Conduct thorough vehicle condition assessments to ensure accurate appraisals and provide valuable information to customers.
  • Check in and process vehicles, complete daily inventory scans, and reconcile vehicle quantities.
  • Perform cosmetic inspections to ensure vehicles meet CarMax's high quality standards.
  • Manage various administrative tasks, including printing reports, maintaining paperwork, and contacting finance companies.
  • Create service appointments and review repair orders for accuracy.

What We're Looking For

This is a fast-paced retail sales environment where teamwork and strong communication skills are essential. You'll work independently to meet goals, handle diverse customer interactions, and manage multiple tasks with minimal supervision. We're seeking a professional who can build rapport with customers, understand their needs, and create win-win solutions. If you're passionate about delivering exceptional customer experiences and have a strong work ethic, we encourage you to apply.

Requirements

  • Demonstrate exceptional communication and interpersonal skills.
  • Display confidence in self, product, and CarMax.
  • Ability to build and maintain strong relationships with colleagues and customers.
  • Demonstrate strong team behaviors, including integrity, respect, inclusion, fairness, and fun.
  • Balance customer needs with business requirements when making decisions.
  • Seek to fully understand and meet customer needs.
  • Create solutions that benefit both customers and the business.
  • Get work done efficiently, on time, and follow established processes.
  • Drive work processes and pay attention to detail.
  • Perform multiple duties in a fast-paced environment.
  • Read, interpret, and transcribe data to maintain accurate records.
  • Lift objects weighing up to 25 pounds.

Education and Experience

  • High school diploma or equivalent required.
  • Sales and customer service experience in retail or a related field preferred.
  • Valid driver's license required.
  • Basic skills with Microsoft Office Suite (e.g., Word, Excel, and PowerPoint) preferred.

About CarMax

CarMax is an innovative leader in the auto industry, delivering honest, transparent, and high-integrity experiences for customers. Our team of over 25,000 associates works together to deliver iconic customer experiences and help every associate grow their career and achieve their best. We value diversity, training, and community involvement and are recognized as one of the FORTUNE 100 Best Companies to Work For.

CarMax is an equal opportunity employer and welcomes qualified candidates from diverse backgrounds. We will consider reasonable accommodations to complete the CarMax Job Application upon request.



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