Customer Experience Specialist

7 days ago


Norman, Oklahoma, United States Communication Federal Credit Union Full time

Communication Federal Credit Union, a top-rated institution in Oklahoma, offers a unique opportunity for Customer Experience Specialists to make a meaningful impact on the lives of its members. We are committed to delivering exceptional member experiences through prompt, efficient, and courteous service.

The estimated salary for this role is $42,000 - $60,000 per year, depending on location and experience.

Job Description:

We are seeking a highly skilled Customer Experience Specialist to join our team. As a key front-line contact for our members, you will provide personalized support, process transactions accurately, and identify opportunities to cross-sell credit union products and services.

Key Responsibilities:

  • Process teller transactions, including deposits, withdrawals, and loan payments, with high accuracy and efficiency
  • Build strong relationships with members, understanding their financial needs and goals
  • Cross-sell CFCU products and services, achieving individual and branch goals for member experience and product sales
  • Adhere to all CFCU policies and procedures, maintaining a high level of professionalism and integrity
  • Perform other job-related duties as assigned, demonstrating flexibility and adaptability in a fast-paced environment

Requirements:

To succeed in this role, you will need:

  • A high school diploma or equivalent, with one year of experience in a financial institution or retail customer sales/service environment
  • Prior cash-handling experience is preferred, but not required
  • Excellent communication and interpersonal skills, with a strong desire to help people
  • Ability to work in a collaborative team environment, prioritizing member satisfaction and achieving business objectives

About Us:

Communication Federal Credit Union has proudly served its members for over 80 years, ranked #1 Credit Union in Oklahoma by Forbes for 2020-2021. We empower our team members to deliver exceptional member experiences, driven by our philosophy of 'People Helping People'. Join us in creating a positive impact on our communities and making a difference in the lives of our members.



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