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Clinical Office Supervisor

2 months ago

Charlottesville, Virginia, United States CMP Full time
Clinical Office Supervisor Job Description

The Clinical Office Supervisor will be responsible for overseeing the clinical staff of a practice and assisting the Practice Manager as assigned. This position will independently manage the operations of a clinic at certain times.

Key Responsibilities:
  • Staff Supervision: General supervision of clinical staff, including hiring, performance management, timesheet approval, employee requests, and complaints.
  • Staff Education and Training: Coordinate staff education, competency assessment, orientation, training, and cross-training of clinical staff.
  • Performance Assessment: Assess staff performance and promote engagement.
  • Scheduling and Leave Management: Create monthly work schedules for employees and manage employee leave requests.
  • Personnel Record Maintenance: Maintain personnel records.
  • Staff Meetings: Schedule and conduct regular staff meetings to keep staff informed.
  • Charge Capture and Revenue Maximization: Oversee clinical staff charge capture activities to ensure revenue opportunities are maximized.
  • Billing and Coding: Provide information to billing and coding requests related to clinical issues.
  • Supply Management: Manage supply ordering, setting, and maintenance of par levels, inventory control, and cost containment.
  • Vendor Invoicing and Accounts Payable: Process vendor invoices for Accounts Payable and process check requests as needed.
  • Appointment Scheduling: Assist with maintenance of appointment schedule templates, updates, and revisions based on physician preference.
  • On-Site Laboratory Testing: Oversee on-site laboratory testing, ensuring all policies and procedures are in place, QC log books are maintained, and initial and annual competency is documented for all staff performing testing.
  • Vaccine Management: Oversee vaccine ordering, ensure correct administration processes by staff, track stock to ensure appropriate type of vaccine is administered based on insurance carrier, adherence to VVFC stock and administration guidelines.
  • Provider and Patient Support: Work with PCS staff to ensure that providers and patient needs are being met in daily performance of clinical duties.
  • Clinical Coverage: Provide clinical coverage as needed to providers.
  • Practice Operations: Support practice operations with a focus on lean principles and implementation of best practices.
  • Equipment Maintenance: Assist with maintenance and training of office, laboratory, and medical equipment.
  • Patient Requests and Complaints: Respond to patient requests and complaints, document in EMR, and other required processes.
  • Policies and Procedures: Assist with creation and maintenance of policies and procedures.
  • Corporate Goals: Establish and participate in CPG and Corporate goals.
  • Record Maintenance: Maintain applicable records according to retention guidelines (UVA/UPG, HIPAA, CLIA/COLA, etc.).
  • EPIC Superuser: Act as an EPIC Superuser, attend webinars, provide implementation of system updates.
  • Liaison: Liaison between practice and institutional resources.
  • Meetings and Coverage: Attend meetings as required and cover office operations when needed.

Minimum Requirements:

  • Education: High School Diploma or GED.
  • Experience: 2 years of clinical experience.
  • Licensure: Virginia RN License.

Physical Demands:

The incumbent will be working in a general busy clinical environment. The incumbent will be working in a office and patient examination room and is required to help move patients when needed and standing during portions of the physical examination. Physical activity required would include the ability to lift/push/pull 20 – 50 pounds, and would involve standing for prolonged periods of time, as well as frequently bending/stooping and walking. Physical hazards include potential exposure to body fluids and associated pathogens/infectious disease, as well as potential exposure to chemicals.

The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician?s Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex, pregnancy, sexual orientation, veteran or military status, and family medical or genetic information.