Equipment Services Coordinator
3 weeks ago
This position is responsible for coordinating the daily schedules of service and maintenance technicians, setting the dispatch board, and scheduling service calls for all technicians.
The service dispatcher assists HVAC and plumbing technicians by ensuring all service calls are properly completed, any necessary return trips with customers are scheduled, and the completion rating is tracked.
The dispatcher will also handle jobs that are in progress, maintain the customer database with current information, and provide the accounting department with maintenance contract billing information and all other information needed for job invoicing.
Key Responsibilities:
- Maintain customer files and paperwork flow between technicians and the office.
- Schedule and coordinate all demand service calls as calls are received using the dispatch system.
- Respond to all messages left overnight.
- Dispatch service technicians, one call at a time.
Requirements:
- Ability to use and learn computer programs.
- Excellent customer service skills.
- Strong organizational and time management skills.
Working Conditions:
This is a full-time position, Monday to Friday, with dental insurance and relocation assistance available.
Equal Employment Opportunity:
Wickstrom Plumbing, Heating, Cooling is an equal opportunity employer and does not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, or other protected characteristics.
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