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Banquet Operations Manager

2 months ago

Orlando, Florida, United States Evermore Orlando Full time
About Evermore Orlando Resort

Evermore Orlando Resort is a cutting-edge, 1,100-acre resort adjacent to Walt Disney World, featuring a unique blend of upscale vacation rental homes, flats, and villas, a luxury Conrad hotel, 36 holes of world-class Jack Nicklaus golf, and a massive 20-acre tropical beach complex around Evermore Bay, our 8-acre crystalline water amenity by Crystal Lagoons.

The surrounding beach areas feature zero-entry swim areas, bars, cabanas, private firepits, a lively food hall & gourmet market, a casual dining restaurant, and an event Boathouse that provides a picture-perfect backdrop for weddings, banquets, and corporate meetings.

Key Responsibilities:
  • Manage the daily operation of the Banquet Department, ensuring seamless execution of events and exceptional guest experiences.
  • Create an elevated service culture with supporting SOPs and standards to achieve this effort, driving consistency and excellence in every aspect of banquet operations.
  • Manage staff members, including Assistant Banquet Managers, Banquet Bartenders, Banquet Captains, Banquet Chefs, and Banquet Servers, providing guidance, coaching, and development opportunities to ensure team success.
  • Develop and implement a thorough and detailed training program for banquet staff, ensuring they possess the knowledge and skills required to deliver exceptional service and support.
  • Possess detailed knowledge of banquet menus, wedding menus, and all package pricing for all areas of Evermore Orlando Resort, providing expert guidance to clients and staff alike.
  • Manage a preventive maintenance program for all banquet equipment, ensuring optimal performance and minimizing downtime.
  • Maintain departmental inventories monthly, ensuring accurate tracking and management of resources.
  • Manage labor and other departmental expenses, working closely with finance and accounting teams to ensure budgetary compliance and optimal resource allocation.
  • Assist in preparation of forecasts and budgets, providing data-driven insights to inform business decisions and drive growth.
  • Participate and provide input on food and beverage activities, collaborating with cross-functional teams to develop innovative menus and promotions.
  • Ensure that all accounting and payroll matters are handled efficiently and in a timely manner, maintaining accurate records and compliance with regulatory requirements.
  • Maintain completion of all necessary forms, including banquet bar requisitions, to ensure seamless coordination with the Purchasing Department.
  • Manage and anticipate guest needs, accommodate requests, and resolve any issues immediately, providing exceptional customer service and ensuring guest satisfaction.
  • Develop and maintain collaborative relationships with all supporting departments, including Event Services, Food and Beverage, Culinary, Golf Course, Recreation, Sales, and Executive Offices.
  • Inspect banquet rooms on a continuous basis, ensuring a clean and well-maintained environment that meets the highest standards of quality and excellence.
  • Meet all Safety and Sanitation requirements and proper training with banquet staff, including proper food handling and storage, and all other mandated training requirements.
  • Attend all department meetings, including required safety meetings, to stay informed and engaged with the team.
  • Continuously learn and remain up to date with all new processes and technology in the hotel industry, as it relates to banquet operations, staying ahead of the curve and driving innovation.
  • Work with minimal supervision and possess excellent customer service skills, providing a positive and professional experience for guests and colleagues alike.
  • Perform all other duties as assigned by the Manager, demonstrating flexibility and adaptability in a fast-paced and dynamic environment.
Requirements:
  • Minimum of three (3) years' experience as a Banquet Manager or similar role, in a resort or hotel environment.
  • High School Diploma, GED, or equivalent.
  • Good computer skills in POS Systems, Delphi/Amadeus, email, web browsing, and scheduling software.
  • Ability to speak, read, write, and comprehend the English language at a level sufficient to communicate effectively with clients, guests, and co-workers.
  • Strong team player with results-driven attitude.
  • Knowledge of Banquet Operations and overall interdepartmental relationships to achieve business objectives, and to meet and exceed customer expectations.
  • Able to handle guest requests in a professional and service-focused manner.
  • Adhere to property and company policies and procedures.
  • Excellent communication and interpersonal skills; ability to interact with a wide range of people.
  • Outstanding organizational, attention to detail, and problem-solving skills.
  • Ability to multi-task in a fast-paced environment, an ever-changing environment, and prioritize job duties.
  • An active driver's license is required.
  • Alcohol Service Training, Food safety, and applicable sanitation training & certification.
  • Capable of working varied shifts, including weekdays, weekends, nights, and holidays.
Physical Requirements:
  • Able to safely lift, pull, and push up to 25 pounds.
  • Able to stand, walk, stoop, kneel, bend, and reach periodically.
  • Subject to environmental conditions, work activities can occur inside and outside.