Customer Service Representative

3 days ago


Zephyrhills, Florida, United States City of Zephyrhills Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. This role will provide exceptional service to our utility customers, ensuring their needs are met in a timely and professional manner.

Key Responsibilities
  • Provide excellent customer service in person and over the phone, responding to inquiries and resolving issues related to utility billing and services.
  • Process payments, receive and resolve customer complaints, and complete utility work orders and consumption reports.
  • Assist visitors to City Hall, providing direction and answering questions, and complete other related duties as assigned.
Requirements
  • High school diploma or equivalent required; experience in modern office practices and procedures, including computer operation and customer service, preferred.
  • Ability to understand and follow oral and written instructions, and establish effective working relationships with coworkers and the public.
  • Knowledge of utility billing procedures and collections a plus.
What We Offer

The City of Zephyrhills offers a competitive salary range, excellent benefits package, including medical, dental, and life insurance, and a Florida Retirement System (FRS) plan. We are an equal opportunity employer and a drug-free workplace.



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