Customer Service Specialist

2 weeks ago


Zephyrhills, Florida, United States City of Zephyrhills Full time

About the Role

We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative specializing in utility billing. In this role, you will be the primary point of contact for residents regarding their utility accounts, providing exceptional service and resolving inquiries efficiently.

Key Responsibilities

  • Provide prompt and courteous assistance to customers via phone and in person, addressing questions and concerns related to utility billing.
  • Process customer payments accurately and efficiently, ensuring timely record-keeping.
  • Investigate and resolve customer complaints regarding utility services, striving for positive resolutions.
  • Generate and process utility work orders and consumption reports, maintaining detailed records.
  • Assist visitors to City Hall by providing information, directing inquiries, and offering general support.

Qualifications

  • High school diploma or equivalent.
  • Proven experience in a customer service role, preferably within the utility industry.
  • Proficiency in operating office equipment, including computers and phone systems.
  • Strong communication and interpersonal skills, with the ability to effectively interact with diverse individuals.
  • Attention to detail and accuracy in handling financial transactions.


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