Technical Operations Specialist

2 weeks ago


New York, New York, United States Datum Technologies Group Full time

Job Title: Field Engineer

**Job Summary:**

We are seeking a skilled Field Engineer to join our team at Datum Technologies Group. As a Field Engineer, you will be responsible for providing technical support and maintenance services to our clients across various locations.

**Key Responsibilities:**

* Provide technical support and maintenance services to clients across office environments, reservation centers, and airport locations.

* Deliver exceptional customer service during field visits and dispatches.

* Diagnose technical problems and implement appropriate solutions.

* Generate timely and detailed service reports and document processes.

* Collect and analyze performance data to offer technical assistance and improve service efficiency.

* Ensure workflow alignment with schedules and accurately document resolutions for complex issues.

* Develop workaround procedures when standard solutions are not effective, ensuring issue resolution.

* Troubleshoot and develop technical solutions for software and setup errors for field engineers, technicians, and customers.

* Build and maintain positive relationships with customers.

* Proficient in using a ladder for field operations.

* Valid driver's license (Driving ability is a plus).

**Equal Employment Opportunity:**

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.



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