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Operations Team Member

2 months ago

Hoover, United States The Sports Facilities Companies Full time
Job Summary

The Operations Team Member will be responsible for providing exceptional customer service and ensuring the smooth operation of events and programs at the Hoover Metropolitan Complex. This role requires a high level of flexibility, attention to detail, and ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Provide courteous and friendly service to all guests and staff
  • Be responsive to guest concerns and direct to appropriate manager to resolve
  • Enforce facility policies and procedures
  • Have general knowledge regarding program options and facility events
  • Assist other departments as necessary
  • Complete special projects, daily assignments, and other duties as directed by management
  • Setup and take down of basketball courts, staging, risers, and other event-related items
  • Ensure correct equipment is available for all games
  • Monitor play areas including turf and courts
  • Keep supervisor informed of issues and updates
  • Respond to all incidents, accidents, injuries, and altercations
  • Complete and file corresponding paperwork as necessary
  • Assist with daily maintenance and upkeep of department equipment
Requirements
  • Ability to work with a wide variety of ages from preschool thru adult
  • Flexible work schedule (e.g., nights, weekends, holidays and long hours) and regular attendance is necessary
  • Excellent communication skills, both verbal and written
  • Ability to maintain focus in a high-volume, fast-paced environment
  • Must have excellent guest service skills
  • Must be detail-oriented and have outstanding organizational skills
  • Ability to multi-task and prioritize
  • Ability to remain calm and focused in difficult and stressful situations
  • Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow team members
  • Must work well with others
  • Must take personal initiative for the betterment of the team and facility
  • Commitment to the safety and wellbeing of others
Working Conditions and Physical Demands
  • Must be able to lift 40-50 pounds waist high
  • Will be required to stand for extended periods of time
  • Will be required to work indoors and outdoors year-round
  • Must be able to work independently in a busy environment
  • Must comply with safety and health code standards
  • Facility has intermittent noise
  • Must wear proper uniform
  • Able to run/walk as needed
Preferred Qualifications
  • General sports knowledge
  • Able to work electric scoreboard