Kilwins Shift Leader

3 weeks ago

Hoover, United States CM Ventures Full time
Job Summary:
The Kilwins Shift Leader is responsible for overseeing the daily operations of the retail store, ensuring a seamless customer experience. This role requires a strong understanding of store operations and the ability to lead a team to achieve outstanding results.

Key Responsibilities:
1. Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions to maintain store operations.
2. Trains and holds team members accountable for delivering exceptional customer service.
3. Responsible for maintaining a positive store atmosphere and appearance.
4. Plans, communicates, and delegates responsibilities to team members to ensure efficient operations.
5. Provides coaching and direction to team members to achieve operational goals.
6. Trains and re-trains staff as needed, utilizing online training systems.
7. Conducts quality control checks.
8. Handles banking and deposits.

Additional Responsibilities:
1. Greets and interacts with customers.
2. Answers customer questions and makes sales suggestions.
3. Has a working knowledge of product offerings.
4. Prepares products according to Kilwins-approved recipes.
5. Follows proper food handling regulations.
6. Assists with restocking and setting up displays.
7. Operates the Point of Sale (POS) system.
8. Maintains a clean store environment, including dusting, sweeping, mopping, and washing windows, and emptying garbage.
9. Packs boxes and baskets.
10.Answers phone calls and takes orders.

Requirements:
1. Ability to operate the POS system and count back change.
2. Must be customer service-oriented with a good personality and manners.
3. Ability to work well with others and follow as well as give directions.
4. Must be a role model with good work ethics.
5. Ability to work when needed, including covering for absent team members.
6. Must read and speak English and have good communication skills.
7. Ability to supervise store operations independently.
8. Ability to supervise effectively in a fast-paced environment.
9. Ability to supervise multiple situations simultaneously.
10.Ability to supervise resources to ensure established service levels are achieved at all times.
11.Knowledge of customer service techniques.
12.Knowledge of supervisory practices and procedures.
13.Organization and planning skills.
14.Strong problem-solving skills.
15.Ability to communicate clearly and concisely.
16.Ability to plan and prioritize workload.

Education and Experience:
1. Previous sales and supervisory experience is helpful but not necessary.
2. High School diploma or equivalent is required.
3. Previous food preparation experience is helpful but not necessary.

Physical Requirements:
1. Must be able to lift 50 pounds.
2. Must be able to stand for long periods of time in a retail store environment.

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