Dining Operations Manager

3 days ago

Austin, Texas, United States University of Texas at Austin Full time
Job Summary

We are seeking a highly skilled and experienced General Manager to lead our Retail Dining Services team at the University of Texas at Austin. As a key member of our Dining leadership team, you will be responsible for planning and managing the administrative, operational, and developmental activities of multiple retail dining operations.

Key Responsibilities
  • Plan, develop, and administer operational policies and procedures for national and local brands, including food production standards, methods, menu guidelines, and development for dining operations and front house.
  • Collaborate with the Director in planning and implementation of objectives and short and long-term programs for Retail Dining Services, consistent with comprehensive strategic planning, goals, and objectives of the University, University Housing and Dining (UHD), and University Unions.
  • Provide assistance and support in developing and implementing plans for operational improvements, managing multiple concepts, and supervising national and internal brand concepts to ensure food and service quality and compliance with all brand standards.
  • Administer health and safety standards in compliance with University, State, and Federal codes and regulations, and participate in the analysis of current and future needs of Retail Dining Services.
  • Establish an environment of team and individual accountability, support departmental initiatives, and participate on committees.
  • Utilize a computerized food management system to control costs, prepare and plan for reports and budgets, and utilize financial reports.
  • Coordinate with support resources to assist the team in the development of projects and strategies using industry best practices to enhance current programs for students and clients.
  • Evaluate current and potential operations for growing sales and satisfaction, monitor trends in retail foods, and guide teams in menu and concept development.
  • Develop programs to drive student engagement and utilization of multiple retail locations, provide awareness about services and/or programs to students, faculty, staff, the public, and the university at large, and assess how to align with the mission and goal of the university.
  • Create, coordinate, and implement marketing plans and efforts for dining, utilizing the marketing department and other UHD dining operations.
  • Assist the Director in evaluating the effectiveness of food services activities and provide assistance and support in the implementation of organizational changes, policy and procedure revisions, and new equipment applications to meet the constantly changing needs of the population served.
  • Meet regularly with direct reports to review operations and planning, ensure team awareness and informedness as changes take place, and provide a voice for the team.
  • Ensure front-line staff participate in monthly informational meetings with unit leadership, allowing for feedback and engagement of staff, maintain safety and sanitation standards, and maintain the location and equipment.
  • Participate in the preparation of budget projections for Dining retail operations for review and approval of the Director, train, coordinate, and direct proper cash handling, financial, and accounting practices and procedures, and review and monitor operational budgets for Retail Dining.
  • Provide information to the Director in the preparation of special and periodic reports for University and dining administration, develop and support initiatives for growth and increased efficiency of the dining operations, and support and hold team accountable for financial success of the operations.
  • Reconcile cash reports and banks, and participate with the Director in the recruitment, selection, training, development, evaluation, and corrective action of staff.

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