Dining Room Manager

1 month ago

Austin, Texas, United States Innovative Dining Group Full time
Job Summary

As the lead member of the front-of-house service team, a Maitre D' is responsible for managing the dining room staff, greeting customers, and ensuring the highest possible standards of service. This role requires strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer experiences.

Key Responsibilities:

  • Lead a team of hospitality professionals to deliver outstanding service and a superior guest experience
  • Act as the liaison between the kitchen and front-of-house staff to guarantee a common vision is shared
  • Have an extensive knowledge of our restaurant's food offerings and beverage program
  • Reinforce company standards, including uniform, grooming, and timeliness of employees
  • Assist in handling payments from guests, manage the cash register, and prepare payroll as needed
  • Inspect dining and service areas, equipment, and storage areas for organization and cleanliness
  • Perform station opening/closing and side work duties for every shift
  • Relay all guest comments or suggestions to the restaurant manager on duty
  • Assess customer complaints and inquiries and assist the restaurant manager in resolving guest complaints
  • Report all equipment problems and maintain issues to management and request work orders for repairs
  • Ensure compliance with health, sanitation, safety, and employment regulations by clearly communicating and reinforcing standards and procedures to all staff members
  • Be available to fill in as needed to ensure a smooth and efficient operation of the restaurant as directed by the Restaurant Manager or immediate supervisor
  • Proficient in Microsoft Suite: Outlook, Word, Excel; Open Table and Restaurant POS Systems
  • Create a welcoming environment for guests by greeting them, thanking them, and saying 'good-bye'
  • Demonstrate excellent customer service skills and the ability to remain calm and composed under pressure
  • Embody and deliver on exceptional service and hospitality

Requirements:

  • 2 years of previous and relevant experience in a high-end, high-volume restaurant
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, training materials, and procedure manuals
  • Ability to communicate effectively with co-workers and guests
  • Ability to perform basic mathematical functions as relates to the essential functions of the job
  • Ability to carry out detailed and specific written and/or oral instructions
  • Ability to problem solve in standardized situations

Physical Demands:

  • Work in a standing position for long periods of time (up to 8 hours) with some walking and occasional sitting
  • Hands and fingers used to handle food, beverages, and/or equipment
  • Frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
  • Specific vision abilities required include close vision, color vision, peripheral vision, and the ability to adjust focus

Work Environment:

  • Work in a moderate to loud noise level, generally in an indoor setting
  • Work a varying schedule to include evenings, weekends, holidays, and extended hours as business dictates
  • Frequently exposed to smoke, heat, and/or cold

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