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Service Equipment Specialist

2 months ago

Madison, United States Guardian Fueling Technologies Full time
Overview:

The Service Equipment Specialist plays a crucial role in diagnosing and resolving electro-mechanical issues, executing installations, and conducting both emergency repairs and routine maintenance on machinery, tailored to client requirements. The primary goal is to ensure complete customer satisfaction through courteous and professional interactions.

Key Responsibilities:
  • Thoroughly assesses malfunction scenarios related to client equipment and advises on necessary corrective measures.
  • Maintains a professional demeanor, fostering positive relationships between the organization and clients by delivering exceptional customer service.
  • Observes and evaluates equipment to determine the appropriate repair actions.
  • Executes repairs in a skilled and efficient manner to resolve identified issues.
  • Conducts routine maintenance for contracted clients in accordance with company standards.
  • Adheres to safety protocols and ensures proper disposal of hazardous materials.
  • Manages work orders with Dispatch, provides detailed service narratives for clients, and submits documentation for time and repairs in a timely and organized fashion.
  • Ensures accountability for all paid time.
  • Oversees inventory and supplies within the service vehicle.
  • Keeps the service vehicle clean, organized, and free of hazards.
  • Ensures regular maintenance of the service vehicle (e.g., oil changes, tire rotations) and that necessary repairs are completed.
  • Implements factory-approved modifications according to specifications.
  • Responsible for maintaining personal tools essential for effective and safe job performance.
  • Follows client safety and cleanliness protocols while on-site.
  • Performs additional duties as assigned or as required by circumstances.
  • Must obtain and retain a DOT Medical Card.
Required Skills:
  • Attention to detail.
  • Technical proficiency.
  • Financial acumen.
  • Personal effectiveness and credibility.
Supervisory Role:

This position does not involve direct supervisory responsibilities.

Training Requirements:
  • General Safety Training.
  • Lock-out Tag-out Procedures.
  • HAZMAT Training.
  • Electrostatic Discharge Awareness.
  • Foreign Object Damage Awareness.
  • Quality System Awareness.
Qualifications:
  • A minimum of a high school diploma/GED and/or one to three years of mechanical and electrical experience in a related field or equivalent vocational education.
  • Strong interpersonal skills and effective verbal communication.
  • Ability to read schematics and technical manuals.
  • Knowledge of mechanical and electrical systems.
  • Skilled in delivering excellent customer relations through courteous information exchange.
  • Ability to maintain a professional demeanor and build strong client relationships.
  • Effective written and verbal communication skills across all organizational levels.
  • Ability to interpret schematics and service manuals accurately.
  • Competence in performing arithmetic calculations involving fractions, decimals, and percentages.
  • Ability to follow verbal and/or demonstrated instructions effectively.
  • Knowledge of industry innovations and product availability to make informed recommendations.
  • Capability to safely operate personal hand tools.
  • Ability to utilize available support resources and recognize when to seek assistance.
  • Other necessary knowledge, skills, and abilities related to assigned duties.
  • Must obtain and maintain a DOT Medical Card.
Preferred Qualifications:

Experience or certifications in one or more of the following areas are advantageous but not mandatory:
  • Gilbarco Dispenser
  • Gasboy Fleet
  • Passport
  • Veeder Root
  • Verifone
  • Fuel Master
Insurability Requirements:
  • Must possess a valid driver's license and maintain a clean driving record.
  • Must obtain and maintain a DOT Medical Card.
Work Environment:

Employees may frequently encounter fumes, airborne particles, moving mechanical components, and vibrations. Occasional exposure to extreme conditions at construction sites is expected. The noise level can be high, and work may occur in outdoor conditions, including inclement weather, heat, humidity, and exposure to dust and asphalt.

Physical Requirements:

This role is physically demanding, requiring standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing throughout the day. Employees must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Personal Protective Equipment:

Safety glasses and hard hats are mandatory for certain tasks.

Position Type/Work Hours:

This is a full-time role, with working hours typically from Monday to Friday, 8:00 a.m. to 5:00 p.m. Evening and weekend work may be necessary based on job demands.

Travel Requirements:
  • Local travel is anticipated for this position.
  • Must obtain and maintain a DOT Medical Card.
Guardian Fueling Technologies is a Drug-Free Workplace.

We provide comprehensive benefits, including extensive coverage, 401K matching, paid holidays, and paid vacation.