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Front Desk Representative

2 months ago

Annapolis, Maryland, United States Anne Arundel Urology Full time
Job Summary

We are seeking an experienced and customer-focused Front Desk Associate to join our team at Anne Arundel Urology. As a key member of our front office staff, you will be responsible for providing exceptional patient service, ensuring a smooth and efficient patient flow, and performing various administrative tasks.

Key Responsibilities
  • Provide a warm and welcoming experience for patients and visitors
  • Check in and out patients in a courteous and compassionate manner
  • Coordinate visits with the care team as necessary
  • Document complete and accurate information
  • Perform routine administrative duties, including preparing correspondence, scheduling appointments, and updating information in Electronic Health Records (EHR) systems
  • Mentor and train new staff members
  • Respond to inquiries and requests in a timely and professional manner
Requirements
  • High School Diploma or GED required; Associate degree in hospitality, business, communications, or a related field preferred
  • One year of experience in healthcare service, customer, or patient-facing role required; one year of work experience in patient scheduling and/or call center preferred
  • Excellent written and spoken English skills; bilingual an advantage
  • Customer service skills, including empathy, kindness, and respect
  • Focus and attention to detail
  • Telephone and email skills
  • Valid driver's license and reliable transportation
  • Experience with Allscripts/Veradigm and Phreesia software a plus
What We Offer
  • Full-time position with a 40-hour workweek and variable shift pattern
  • Paid holidays, PTO, health insurance, and uniform provided
  • Opportunity to work in a dynamic and growing healthcare organization