IT Support Specialist for Arizona Department of Emergency and Military Affairs

3 weeks ago


Bellemont, Arizona, United States Arizona Department of Administration Full time
Overview: The Arizona Department of Emergency and Military Affairs is seeking a highly skilled IT support specialist to join their team. This individual will provide top-notch technical assistance to users of supported Information Technology/Information Management systems.

Key Responsibilities: As an IT Support Specialist, you will be responsible for assisting customers with problem resolution, identifying the nature of customer problems, and providing help desk services to over 1,800 customers. You will also troubleshoot problems, implement changes on multiple computer platforms, and configure workstation and/or network operating systems and applications software on a wide range of computer platforms.

Required Skills and Qualifications: To be successful in this role, you will need strong customer service skills, excellent interpersonal, written, and oral communication skills, as well as the ability to apply troubleshooting and data analysis methods to resolve a wide variety of computer/printer problems. You will also need to have prior experience in training/education in computer science or completion of college-level coursework related to IT.

Estimated Salary: $22.00 - $30.00 per hour

Benefits: The State of Arizona offers a comprehensive benefits package, including sick leave, vacation, health and dental insurance, retirement plan, life insurance, and long-term disability insurance. Eligible employees participate in excellent retirement programs provided by the Arizona State Retirement System (ASRS) and for fire personnel the Public Safety Personnel Retirement System (PSPRS).

How to Apply: If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity. Please note that a criminal background investigation and DoD 8570 compliance are required for this position.

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