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Customer Service Representative
2 months ago
At HMH Hospitals Corporation, we're committed to delivering exceptional patient care and experiences. As a Contact Center Representative, you'll play a vital role in our mission to transform healthcare and serve as a leader of positive change.
Key Responsibilities:
- Handle multi-channel requests in a fast-paced centralized contact center environment
- Interact with patients, families, and clinical staff to schedule appointments, register patients, and handle other medical requests
- Provide exceptional customer service, striving to anticipate and meet the needs of HMH consumers
- Treat all consumers and colleagues with dignity and respect, and work collaboratively to achieve quality and performance standards
What We Offer:
- Multiple hybrid positions open in both our Edison and Neptune locations
- Hybrid positions with 90% work from home and 10% working onsite after completing the fully onsite training period
- Onsite training for the first 4 weeks of employment, with candidates needing to be available for the entire duration
- Schedules created between 7:30am - 7:00pm Monday through Friday, as well as Saturdays 8:30am - 12:00pm (rotating basis as needed)
- Saturday shift (remote) provides a day off during the week
Join Our Team:
We're looking for talented individuals who share our passion for delivering exceptional patient care and experiences. If you're a customer-focused professional with excellent communication skills, we encourage you to apply for this exciting opportunity.
