Customer Service Representative
4 weeks ago
About the Role:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at EcoShield Pest Solutions. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their satisfaction with our pest control services.
Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Schedule appointments for pest control services and communicate with customers to confirm details
- Collaborate with internal teams to ensure seamless delivery of services and maximize operational efficiency
- Provide education and personalized service to customers, answering questions and addressing concerns
- Escalate complex issues to management as needed
Requirements:
- High school diploma or equivalent required; associate's or bachelor's degree preferred
- 1+ year of customer service experience, preferably in a call center or retail environment
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and meet productivity standards
What We Offer:
- Competitive hourly rate ($16.00 - $18.00 DOE)
- Additional compensation opportunities
- Paid time off and holidays
- Benefits package, including medical, dental, and vision coverage
Why Join Our Team:
EcoShield Pest Solutions is a growing company that values its employees and provides opportunities for career growth and development. We offer a dynamic and supportive work environment, and our team members enjoy a range of benefits and perks.
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