Customer Service Representative

4 weeks ago


Edison, New Jersey, United States EcoShield Pest Solutions Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at EcoShield Pest Solutions. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their satisfaction with our pest control services.

Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Schedule appointments for pest control services and communicate with customers to confirm details
  • Collaborate with internal teams to ensure seamless delivery of services and maximize operational efficiency
  • Provide education and personalized service to customers, answering questions and addressing concerns
  • Escalate complex issues to management as needed

Requirements:

  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • 1+ year of customer service experience, preferably in a call center or retail environment
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and meet productivity standards

What We Offer:

  • Competitive hourly rate ($16.00 - $18.00 DOE)
  • Additional compensation opportunities
  • Paid time off and holidays
  • Benefits package, including medical, dental, and vision coverage

Why Join Our Team:

EcoShield Pest Solutions is a growing company that values its employees and provides opportunities for career growth and development. We offer a dynamic and supportive work environment, and our team members enjoy a range of benefits and perks.



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