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Loan Origination Coordinator

2 months ago

Reno, Nevada, United States Figure Full time
About Figure

Figure is a leading financial technology company that is revolutionizing the way financial services are delivered. Our cutting-edge technology platform enables us to capitalize on loan origination activities and integrate with a network of partners to deliver new products that enhance efficiency and transparency in the industry.

We are a team of innovators who are passionate about building from scratch and embracing a culture of innovation. We value individuals who bring an entrepreneurial mindset to every task and are committed to continuous learning and growth.

Our team is made up of proven leaders who have already created billions of dollars in value in the financial technology space. We are proud to be recognized as one of the Most Innovative Companies by FastCo and one of the Top 50 Blockchain Companies by Forbes.

About the Role

We are seeking an experienced Mortgage Operations Specialist to join our Operations team. In this role, you will be responsible for owning the mortgage and HELOC post-close process from beginning to end, working cross-functionally with internal and external stakeholders to ensure a smooth process.

Key Responsibilities:

  • Provide exceptional customer service to internal and external customers
  • Partner with Customer Operations to ensure a smooth post-close mortgage process
  • Operate independently to prioritize work based on investor delivery expiration and closing dates
  • Be process-focused and continuously look for opportunities for improvements and efficiencies
  • Review original closing documents to ensure they were properly executed
  • Monitor closing packages and/or check credit packages into our proprietary system
  • Follow up on, review, and/or request corrections on all trailing documents
  • Obtain and submit supporting documentation to clear any recording needs and errors
  • Cure exceptions by contacting Settlement agents, Borrowers, and other third-party vendors
  • Register loans with MERS/DART within required turn times and transfer as appropriate on service release loans
  • Monitor, track, and process Assignments of Mortgage from our partners
  • Audit files and reporting according to guidelines and report out recurring issues and trends to management
Requirements

To be successful in this role, you will need:

  • Experience in residential mortgage lending with post-close experience preferred
  • Ability to work and thrive in a fast-paced, startup environment with little direction and meet tight deadlines
  • Proven ability to provide professional and concise communications with cross-functional teams and resolve any issues, including suspense conditions, within response deadlines
  • Exceptional customer service skills to work with external customers and cross-functionally
  • Ability to organize and manage a large pipeline of loans
  • Analytical skills and drive to look for process improvements and ways to digitize and automate processes
  • In-depth knowledge of HELOC loans, FNMA, FHLMC, and private investor products
  • Thorough understanding of Federal and State regulations, including but not limited to HELOC and Conventional guidelines, RESPA, TILA, HOEPA, and QM
  • Knowledge of State and County recording requirements and needs
What We Offer

We offer a competitive salary and growth opportunities, as well as a comprehensive benefits package, including:

  • Competitive salary and growth opportunities
  • Company quarterly performance-based bonus
  • Equity stock options package
  • Employer-funded comprehensive health, vision, dental insurance, and wellness program for employees and their dependents
  • Employer-funded life and disability insurance coverage
  • Company HSA, FSA, Dependent Care, 401k, and commuter benefits
  • Up to 12 weeks paid family leave
  • In-office, remote, and hybrid work location options
  • Home office and technology stipend for those working outside of a traditional office more than 75% of the time
  • Flexible time-off plan to empower employees to take the time off that they want and need
  • Continuing education reimbursement
  • Routine Team swag deliveries