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Healthcare Patient Support Specialist

2 months ago

Londonderry, New Hampshire, United States DMC Primary Care Full time

Are you interested in advancing your career in the healthcare sector? If you are a dedicated and empathetic individual who enjoys assisting others, consider the role of Patient Care Liaison at DMC Primary Care.

As a Patient Care Liaison (PCL), you will play a crucial role within the healthcare delivery team, emphasizing the execution of high-quality administrative responsibilities in close partnership with our clinical teams. While prior experience in a medical office is advantageous, a positive attitude, eagerness to learn, and a sincere commitment to patient care are paramount. The ideal candidate must possess the ability to manage multiple tasks under pressure while consistently providing exceptional patient service with professionalism.

Key Responsibilities:

  • Oversee and prioritize EMR (Electronic Medical Record) messages to ensure timely responses in line with DMC Policies & Procedures.
  • Communicate test results to patients, including laboratory, imaging, and other diagnostic outcomes.
  • Assist patients in obtaining necessary referrals and prescription refills as clinically warranted.
  • Input imaging and laboratory orders under the guidance of a licensed medical provider, adhering to established DMC protocols.
  • Facilitate the scheduling of appointments at DMC and with external specialists and facilities.
  • Engage with patients through various communication platforms, respecting their preferences.
  • Accurately document all patient interactions using professional communication standards.
  • Actively pursue proficiency in the Allscripts EMR system, clinic workflow, and documentation practices.
  • Exhibit strong organizational skills and the ability to multitask effectively while maintaining a calm and professional demeanor.
  • Embody DMC's Core Values, Mission, and Vision in all interactions.
Qualifications:
  • A high school diploma or equivalent is required.
  • At least one year of experience in an administrative or clinical role within a medical office is preferred.
  • Familiarity with medical terminology is advantageous.
DMC Primary Care is a physician-owned, independent practice committed to providing comprehensive care for families. We strive to help each patient achieve optimal health through every life stage by offering an accessible and innovative healthcare experience tailored to their needs.

We are proud to be an equal opportunity employer, valuing the diversity that enriches our workplace. We foster a welcoming and supportive environment for employees from all backgrounds, cultures, ages, lifestyles, and abilities.