Player Services Representative

7 days ago


Dumfries, Virginia, United States The Rose Gaming Resort Full time
Job Summary

We are seeking a highly skilled and experienced Player Services Representative to join our team at The Rose Gaming Resort. As a key member of our gaming operations team, you will be responsible for providing exceptional customer service to our guests, ensuring a positive and engaging experience for all players.

Key Responsibilities
  • Provide Exceptional Customer Service: Deliver outstanding service to internal and external guests, demonstrating a deep understanding of our company's culture and values.
  • Foster a Supportive Environment: Create a positive and motivating atmosphere for team members, promoting a culture of support and collaboration.
  • Maintain Confidentiality: Safeguard all privileged information in accordance with established procedures and company policies.
  • Process Transactions: Process jackpots, cash checks, redeem gaming vouchers, and handle other financial transactions with accuracy and efficiency.
  • Safeguard Assets: Protect company assets and adhere to all player services policies and procedures, including internal control policies and state regulations.
  • Balance Transactions: Balance all money transactions and paperwork, ensuring accuracy and attention to detail.
  • Monitor for Fraud: Identify and report any instances of fraud, forged or counterfeit currency, or other suspicious activity.
  • Provide Guest Services: Offer exceptional guest services, including redeeming free play, issuing food coupons, and resolving guest complaints.
  • Stay Informed: Maintain knowledge of all special events, promotions, and community events, ensuring a seamless and engaging experience for our guests.
Requirements
  • High School Diploma or Equivalent: A high school diploma or equivalent is required for this position.
  • Banking and Guest Service Experience: Previous experience in banking and guest service is preferred, but not required.
  • Proficiency in Menu-Driven Programs: Proficiency in menu-driven programs, including Word and Excel, is required.
  • Excellent Communication Skills: Strong communication and interpersonal skills are essential for this role.
Certificates, Licenses, and Registrations:

A Virginia Racing Commission License is required for this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.



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