Full-Time Case Manager Position

4 days ago

Lynn, Massachusetts, United States Centerboard Full time
Job Summary

Centerboard is seeking a highly skilled and compassionate Case Manager to join our team. As a Case Manager, you will be responsible for providing direct support and assistance to residents participating in our program(s) and maintaining their daily records. You will work closely with the Program Director to ensure the smooth operation of the program.

Key Responsibilities
  • Provide direct support and assistance to residents in a changing setting, including transitional care and aftercare outreach.
  • Coordinate young parent intake, including communication with clients and provision of program materials.
  • Coordinate intake and client transportation to the program.
  • Complete all intake paperwork within 8 hours of arrival, including mental health status evaluation and immediate needs assessment.
  • Review intake safety plan and mental health status form with a clinician within 8 hours of intake.
  • Maintain all appropriate records according to Caring Together, EEC, and Youth Services standards and guidelines.
  • Complete 24-hour treatment plan with an LPHA signature and ensure youth readiness assessment (YRAT) is completed within 20 days of intake.
  • Coordinate treatment team reviews, complete updates to treatment plan, and obtain signatures every 90 days.
  • Complete CANS (DCF child assessment needs and strengths) assessment within 30 days.
  • Update safety plans every 90 days or as needed.
  • Update YRAT every 6 months.
  • Complete risk assessment with clinical support as needed.
  • Case Manager is required to learn and use Virtual Gateway to document treatment plans, treatment plan reviews, and incident reports for DCF clients only.
  • Required to utilize language in accordance with rehab options expectations.
  • Responsible for the client binders, ensure case file index and subsequent documents.
  • Participate in resident team meetings with collaterals.
  • Coordinate and record all resident's appointments and daily schedule in Advocate Notes.
  • Oversee staff with the documentation and completion of client progress notes, Advocate Notes, and incident reports.
  • Collaborate and communicate updates and important information with DCF, school personnel, and any other provider agencies regarding the young parent services and treatment goals.
  • Assure that young parent's quality of life and standards are maintained, including dietary, hygiene, appropriate clothing, and building cleanliness.
  • Participate in program support, PAYA (preparing adolescents for young adulthood), including parenting skills, job readiness, budgeting, obtaining daycare, school completion, housing, permanency work, physical and mental health management.
  • In collaboration with staff, ensure groups focusing on safety and increasing independent living skills are scheduled weekly.
  • Responsible for providing leadership and acting as a positive role model for young parents and staff.
  • Required to use personal vehicle, when Centerboard vehicle is not available, to meet appointment and/or aftercare outreach requirements.
  • Responsible for reading communication log and providing client or program updates in the log as needed.
  • On Call - Participate in the Manager On Call rotation and document calls in Asana.
  • Complete all assessments/forms in accordance with State/EEC/DCF regulations, including YPLP Assessment, YRAT, CANS, Substance Abuse Evaluation, Mental Status Exams, Treatment Plan, Discharge/Termination forms, Safety Plans, and use of the Virtual Gateway.
  • Collect Program Fees bi-weekly and submit to Fiscal. Chart individual payments and balances in their individual ledgers, found in Google. Place the young parent ledgers in the Program Fee Binder.
  • Conduct In-House trainings for staff, including Safe Sleep, IR documentation refresher, BMT refresher, Congruent Care requirements, Progress and Advocate Note documentation, Staff shift responsibilities refresher, and others.
  • Perform other duties, responsibilities, and related tasks as requested.
  • House Meetings - Conduct a Young Parent House Meeting monthly, and keep the agenda and minutes and attendance in the Groups Binder.
  • Trainings - Keep a log of training hours attended and offered through the Centerboard Track Training list, including outside trainings. These are in-person or online. Submit log to HR yearly.
  • Budget - Monitor resident monthly budgets and record budget information on MyEvolv.
  • Discharge/Transition planning - Oversee all communication regarding young parent and their teams, in order to keep next steps in mind. When issues arise, discuss all matters with the DTA/DCF team, and the PD, and participate in all team meetings. When transitioning a young parent into another YPLP/Adult Shelter develop a plan with the client's team.
  • Maintenance - Add all maintenance repairs and notices on Asana.
  • DCF Monthly Billing - Track the Overnight Log and submit to PD at the end of the month. Complete DCF Assessment form and submit to PD at the end of the month. Complete the DCF Program Fee Log and submit to PD at the end of the month.
  • Meet with young parents individually once a week. This meeting should include conversations about their Treatment Plan goals, Safety Plan, and coping skills. Discuss behavior management and parenting.
  • Complete all referrals for young parents, including Early Intervention, Healthy Families, mental health, education, and daycare, and Mass Rehab.
  • Housing - Assist young parents in creating a Housing Binder within 30 days. Assist with filling out housing applications and tracking placement on the wait list.
  • Interview New Employee Candidates/Interns - Interview new candidates for hire and interns via FaceTime/zoom/in-person. Complete all HR interview questions. Scan and email HR background paperwork to the candidate/intern and ask them to fill them out and email them back to me along with a copy of their Driver's License. After the interview, make a recommendation to accept the individual or not and email everything to the HR department for their review, or drop off the paperwork at the main office in any of the HR mailboxes.
  • Transportation for youth under 18 years old - Staff must transport and stay with a young parent for the following appointments: Hospital/ER visits, collateral meetings, court, school meetings, doctor, and dentist appointments.
  • CQI, maintain, track, document, and create information necessary for the individual program. Attend meetings and present information as required. (CQI, Theory of Change).

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