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Guest Services Representative

2 months ago

Cripple Creek, Colorado, United States Golden Nugget Hotels & Casinos Full time

Position Overview:

The Golden Nugget Hotel & Casino is seeking a dedicated Front Desk Agent to join our team as a Night Auditor. This role is pivotal in ensuring that our guests receive a warm welcome and exceptional service throughout their stay.

Key Responsibilities:

  • Deliver consistently positive, courteous, and professional service to all guests, visitors, vendors, and colleagues.
  • Register incoming guests by completing necessary documentation and collecting payment information.
  • Handle the settlement of departing guests' accounts, manage cash transactions, and resolve any billing discrepancies.
  • Address guest inquiries regarding entertainment options and local attractions, providing valuable information to enhance their experience.
  • Generate and manage routine reports, and assist in training new staff members within the department.
  • Foster positive relationships with the public and employees at all times.
  • Maintain a proactive approach to guest relations, directing guests to appropriate personnel when necessary.
  • Support other departments with any requests related to hotel guests.
  • Ensure a clean, safe, and hazard-free work environment in your area of responsibility.
  • Perform additional duties as assigned by management.

Qualifications:

  • High school diploma or GED is required.
  • Previous experience in high-volume customer service is essential.
  • At least one year of experience in hotel front desk operations is highly preferred.

What We Offer:

  • A variety of benefit plans tailored to meet your needs.
  • Paid Time Off for work-life balance.
  • 401K retirement plan.
  • Opportunities for career advancement.
  • A positive and respectful workplace that values diversity.
  • Generous employee discounts on dining, retail, entertainment, and hotel stays.
  • Community engagement and volunteer opportunities.

Disclaimer: This overview provides a high-level summary of the responsibilities and qualifications for the position. It does not encompass the full job description, which includes all responsibilities, skills, duties, requirements, and working conditions associated with the role.