Plumbing Service Coordinator

4 weeks ago


Philadelphia, Pennsylvania, United States Benjamin Franklin Plumbing - Tom's River Full time

Are you looking for a rewarding career in the plumbing industry? Do you value professionalism and punctuality? If so, you may be a great fit for our team at Benjamin Franklin Plumbing - Tom's River.


Job Summary
This position is responsible for dispatching all service calls to ensure maximum scheduling efficiency without compromising client satisfaction. The ideal candidate will have excellent communication skills and be able to work effectively in a fast-paced environment.

Key Responsibilities
Manage the dispatch board to keep field personnel on the move, servicing clients and generating revenue
Make every effort to compress call scheduling to effectively maximize productivity and revenue
Notify clients ahead of time if the plumber is not going to arrive within the scheduled time window
Re-schedule appointment times at client's convenience as necessary
Communicate with the Purchasing and Warehouse Coordinator to arrange efficient delivery of parts to the plumber
Adhere to the Dispatching for Profits Priority Service Schedule to ensure the right plumber is sent to the right appointment
Share responsibility to ensure all plumbers arrive at their designated appointments on time
Debrief with plumbers upon completion of jobs to identify any outstanding client satisfaction issues
Enter equipment type and age information for systems into SuccessWare

Requirements
High school diploma or equivalent required
Good computer software skills
Prior customer service experience preferred
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate.

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