Examination Proctoring Specialist

4 weeks ago


Elgin, Illinois, United States Elgin Community College Full time

About Elgin Community College:

Elgin Community College is dedicated to supporting over 9,000 learners at various stages of their academic pursuits, encompassing university transfer programs, vocational training, ongoing education, and adult basic education. Our community prides itself on fostering an inclusive campus atmosphere where every individual—students, staff, faculty, and visitors—feels appreciated. Each employee's contributions are vital to the college's mission, and we promote a positive workplace through professional growth opportunities, competitive benefits, and a culture of recognition and teamwork.


Work Schedule:

Monday: 8:00am-4:30pm

Tuesday-Thursday: 7:30am-4:30pm

Saturday: 8:00am-3:00pm


Compensation:

This role is classified as grade 10, with a starting salary of $35,205 and a midpoint of $42,622. Salary offers will be based on qualifications and experience, in accordance with the college's compensation policies.


FLSA Status:

Non-Exempt


Job Overview:

The individual in this position performs moderately complex tasks by overseeing the administration of examinations for students. Responsibilities include providing assistance to students during assessments, maintaining accurate records, and executing clerical functions for the department. Direct supervision is provided by the Director of Testing Services.


Required Qualifications:

1. An Associate's degree (AA) or equivalent from a two-year college or technical institution; or a comparable combination of education and experience.
2. A minimum of two years of customer service experience.
3. Familiarity with Microsoft Office applications, including Word, Excel, and Outlook.
4. Proficient customer service skills.


Preferred Qualifications:

Prior experience in an educational setting.


Key Responsibilities:

1. Administer and supervise a range of assessments, including makeup tests, placement exams, proficiency evaluations, GED, CLEP, ESL, and certification tests.
2. Assist students in resolving testing-related issues.
3. Monitor student behavior during assessments to ensure adherence to testing protocols.
4. Maintain testing documentation and materials, ensuring confidentiality and security of records.
5. Communicate test results to students and outline subsequent steps.
6. Serve as a proctor in group testing environments and at designated locations as required.
7. Uphold a quiet and secure testing atmosphere.
8. Enforce Testing Center policies and procedures.
9. Perform general clerical duties for the department, including answering inquiries and organizing paperwork.
10. Manage department resources effectively.
11. Prepare the Testing Center for daily operations.
12. Execute tasks with meticulous attention to detail.
13. Communicate effectively with individuals in challenging situations and escalate issues when necessary.


Additional Responsibilities:

1. Undertake other job-related tasks as assigned that are relevant to the job description.
2. Flexibility to work varied hours, including days, evenings, and weekends as required by the department.


Physical Requirements:

This position is primarily sedentary, with occasional lifting of up to 10 lbs and predominantly sitting.


Visual Requirements:

Close visual acuity is necessary for tasks such as computer work and assembly.


Work Environment:

Typical office or administrative setting with moderate noise levels.


Equal Employment Opportunity Statement:

Elgin Community College is committed to providing equal employment opportunities and does not discriminate against any individual based on race, color, national origin, ancestry, gender, age, religion, disability, veteran status, marital status, sexual orientation, or any other status protected by applicable law. The college also offers reasonable accommodations to qualified individuals with disabilities to ensure equal access to employment practices and educational opportunities.



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