Customer Service Solutions Coordinator

4 days ago

Minneapolis, Minnesota, United States Canteen One Company Inc Full time
Customer Service Solutions Coordinator

We are the national account management arm for Canteen, the largest and most experienced food and retail service company in the United States.

Opportunity

As part of Compass Group USA, the 6th largest employer in the world and leader in food service and support services, Canteen One provides you with an opportunity to work with Fortune 500 companies, and become part of a diverse team committed to attracting, retaining, and developing top-level talent.

Perks

We have an awesome office environment filled with perks including free onsite parking, free office coffee and pantry, dress for your day, Canteen Avenue C (market) & Foodsby food delivery, sporting event tickets frequently raffled off, paid time off to volunteer for corporate-sponsored events, wellness programs, and great people, great services, great results.

Job Description

As a Customer Service Solutions Coordinator you will provide information, communication, and resolution to ensure high client satisfaction. Under limited supervision, this position handles escalated franchisee or third-party operator (3PO) service calls from our Customer Service Representatives to address unresolved issues; builds relationships with assigned franchisees/3POs at the District General Manager level to aid in issue resolution; transitions vendors as necessary; and works with assigned franchisees/3POs to successfully complete projects, new store openings, or client rollouts, etc.

Responsibilities
  • Manage projects such as new store openings, new client rollouts, and existing client program changes.
  • Communicate the client's expectations to appropriate franchisees/3POs.
  • Report on the status of projects to appropriate team members.
  • Manage and coordinate schedules for franchisee/3PO transitions.
  • Act as first-level escalation for the customer service team.
  • Manage, communicate, and resolve issues such as installation delays, service problems, pricing or rate issues, etc.
  • Resolve disputes between client locations and franchisees/3POs by working with internal team members.
  • Ensure the accuracy of systems by accurately processing paperwork and keeping data updated.
  • Manage and coordinate integrity of inventory with franchisees/3POs.
  • Regular communication and follow-up with franchisees/3POs on outstanding issues.
Requirements

Advanced customer service experience is required. Experience managing accounts, projects, and clients/vendors strongly preferred. 2+ years intermediate Microsoft Excel experience required, not just data entry calculations, VLookup, data manipulations, etc., and intermediate Microsoft Word experience. Experience in JD Edwards and Business Objects or similar ERP program (i.e. Oracle, PeopleSoft, SAP) and report writer program (i.e. Crystal Reports) strongly preferred.

Salary Information

The estimated annual salary for this position is $65,000-$80,000 based on industry standards and location.

Benefits
  • Medical, dental, vision, supplemental insurance.
  • PTO, holidays, matching 401(k).
  • Trendy North Loop location.
  • Free Parking.
  • Dress for your Day every day.
  • Complimentary snacks, fruit, and coffee/tea/hot cocoa.
  • Paid time off to volunteer for corporate-sponsored events.
  • Sporting event tickets frequently raffled off.
  • Discount Marketplace (discounts and products from thousands of retailers, restaurants, hotels, etc.).
  • Multiple company-sponsored social events per year.

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