Director of Recreation Operations

4 weeks ago


Kapolei, Hawaii, United States Marriott Vacations Worldwide Full time
Director of Activities Job Description

About the Role:

We are seeking a highly skilled and experienced Director of Activities to lead our recreation operations and provide exceptional customer service to our owners and guests.

Key Responsibilities:

Managing Recreation Operations
  1. Supervise and Manage Associates: Lead a team of associates and manage all day-to-day operations, ensuring that our recreation facilities and services meet the highest standards.
  2. Monitor Quality and Standards: Continuously monitor and improve the quality of our recreation services, ensuring that they meet the expectations of our customers.
  3. Develop and Implement Programs: Develop and implement programs and activities that cater to the diverse needs and interests of our owners and guests.
  4. Manage Financial Performance: Drive financial performance of the recreation department, ensuring optimal revenue for the resort.
Providing Exceptional Customer Service
  1. Serve as a Role Model: Demonstrate exceptional customer service skills and serve as a role model for our associates.
  2. Improve Service: Continuously improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Conducting Human Resources Activities
  1. Participate in Interviewing and Hiring: Participate in interviewing and hiring of team members with the appropriate skills.
  2. Train and Develop Associates: Use all available on-the-job training tools to train new associates and provide follow-up training as necessary.
  3. Communicate Performance Expectations: Communicate performance expectations in accordance with job descriptions for each position.

About Us:

Marriott Vacations Worldwide is a leading global vacation company that values its associates and customers. We are committed to providing exceptional customer service and creating meaningful moments for our owners and guests.

Join Our Team:

We are looking for talented and experienced individuals who share our values and are passionate about delivering exceptional customer service. If you are a motivated and results-driven professional who is looking for a challenging and rewarding role, we encourage you to apply.



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