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Director of Housekeeping Operations

2 months ago

Kapolei, Hawaii, United States Four Seasons Hotels Limited Full time

About Four Seasons

Four Seasons is a global leader in the hospitality industry, driven by a passion for excellence and a commitment to delivering exceptional guest experiences. Our company culture is built on a foundation of respect, empathy, and a desire to make a positive impact on the lives of our guests, colleagues, and the communities we serve.

About the Role

We are seeking a highly motivated and experienced Director of Housekeeping Operations to join our team at Four Seasons. As a key member of our hotel's leadership team, you will be responsible for overseeing the day-to-day operations of our housekeeping department, ensuring that our guests receive the highest level of service and that our facilities are maintained to the highest standards.

Key Responsibilities

  • Lead and manage a team of housekeeping staff, providing guidance, support, and coaching to ensure that they have the skills and knowledge needed to deliver exceptional results.
  • Develop and implement effective housekeeping procedures and protocols to ensure that our facilities are maintained to the highest standards.
  • Monitor and analyze housekeeping performance metrics, identifying areas for improvement and implementing changes to drive results.
  • Collaborate with other departments, including front office, food and beverage, and engineering, to ensure seamless communication and coordination.
  • Ensure that all housekeeping staff are trained on Four Seasons' high standards of service and quality.

Requirements

  • 3-5 years of experience in a supervisory or management role in housekeeping or a related field.
  • Proven track record of success in leading high-performing teams and driving results.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and guests.
  • Strong business acumen and analytical skills, with the ability to interpret data and make informed decisions.
  • Ability to work in a fast-paced environment and adapt to changing priorities.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • The chance to work with a global leader in the hospitality industry.