Associate, Client Service II

7 days ago

Pittsburgh, Pennsylvania, United States BNY Mellon Full time
Job Title: Associate, Client Service II

At BNY Mellon, we're seeking a talented Associate, Client Service II to join our Corporate Trust/CLO team. This role is located in Pittsburgh, PA, and offers a hybrid work arrangement.

Key Responsibilities:
  • Work with external clients to resolve moderately complex day-to-day issues and direct them to appropriate resources at BNY Mellon.
  • Support clients in addressing moderately complex operational and technical issues and ensuring requests are executed.
  • Apply intermediate problem-solving skills, experience, and judgment to analyze information.
  • Use communication skills to deliver high-quality service to a specialized client base.
  • Leverage a good understanding of broader BNY Mellon services and offerings.
  • May be the central point of contact for business development and assume client onboarding and/or risk management responsibilities.
  • Monitor client inquiries, resolve non-routine issues, and escalate complex issues to the appropriate team member, as needed.
  • Use knowledge of client issues and needs to contribute to business development efforts.
  • Participate in internal activities and initiatives designed to improve the client experience.
Requirements:
  • Bachelor's degree or the equivalent combination of education and experience is required.
  • 3-5 years of total work experience strongly preferred.
  • Client Service/Operations experience within financial services is strongly preferred.
  • Corporate Trust background preferred.
  • Finance/accounting, compliance/reporting, reconciliation background experience preferred.
  • CLO/CDO/SOLVAS background preferred.
Why BNY Mellon?

At BNY Mellon, we're committed to creating a culture that empowers our employees to grow and succeed. We offer a range of benefits and rewards, including highly competitive compensation, benefits, and wellbeing programs. We're proud to be recognized as a top employer for diversity, equity, and inclusion, and we're committed to creating a workplace that's inclusive and supportive of all employees.

We're an Equal Employment Opportunity/Affirmative Action Employer, and we welcome applications from diverse candidates. If you're passionate about delivering exceptional client service and want to be part of a dynamic team, we encourage you to apply for this exciting opportunity.

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