Client Services Associate

2 days ago


Pittsburgh, Pennsylvania, United States TransPerfect Full time
About the Role

We are seeking a highly skilled and motivated Client Services Associate to join our team at TransPerfect. As a key member of our client services team, you will be responsible for providing exceptional support to our clients, managing and coordinating the completion of all language projects, and ensuring that our clients receive the highest level of service.

Key Responsibilities
  • Respond to client requests for new project initiatives through our centralized technology platform
  • Collaborate with production team members to assess project scope, produce cost and timeline estimates, and initiate project-related work
  • Anticipate and address potential roadblocks to successful project completion
  • Monitor and communicate project progress, ensure strict adherence to deadlines and budgets, and produce high-quality deliverables
  • Serve as the central point of contact for clients and internal production staff, setting and fulfilling client expectations
  • Comply with internal regulations, processes, and procedures in line with ISO standards
Requirements
  • Bachelor's degree
  • Excellent written and verbal English communication skills
  • Exceptional problem-solving and analytical skills
  • Customer service and/or project management experience
  • Strong organizational skills, attention to detail, and ability to multi-task
  • Working knowledge of MS Office
  • Ability to prioritize and schedule tasks and work in a team environment
About Us

At TransPerfect, we are committed to providing our clients with exceptional service and support. We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401k matching, and other perks. We are an equal opportunity employer and welcome applications from diverse candidates.

Compensation and Benefits

The salary for this position is $48,000, with a comprehensive benefits package including health insurance, retirement benefits, paid time off, and other voluntary benefits.



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