Associate, Client Service Specialist

6 days ago

Pittsburgh, Pennsylvania, United States BNY Mellon Full time
About the Role

We are seeking a highly motivated and detail-oriented Associate, Client Service I to join our Wealth Management team in Pittsburgh, PA. As a key member of our team, you will be responsible for providing exceptional client service and support to our external clients.

Key Responsibilities
  • Resolve day-to-day issues and direct clients to appropriate resources to address operational and technical questions or issues.
  • Apply problem-solving skills and communication skillsets to deliver high-quality service to a specialized client base.
  • Provide clients with information related to BNY Mellon products and services, representing a limited number of lines of business and geographies.
  • Monitor and track client inquiries and escalate non-routine or complex issues to the appropriate team member.
  • Participate in internal activities and initiatives designed to improve the client experience.
Requirements
  • Bachelor's degree or equivalent combination of education and experience.
  • Customer service experience required in the Banking/Financial industry.
  • 1-3 years of total work experience.
  • Lending Advisory background is preferred.
  • Attention to detail, multi-tasking, sense of urgency, and using initiative.
About BNY Mellon

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute, or restructure investments and safeguards nearly one-fifth of the world's financial assets.

Benefits and Rewards

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

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