Social Services Caseworker II

4 weeks ago


Elizabethtown, North Carolina, United States Bladen County, NC Full time

Bladen County, NC seeks a dedicated and detail-oriented Social Services Caseworker II to join our team. This role involves performing paraprofessional work involving determination or redetermination of the eligibility of applicants or recipients requesting financial, medical, food assistance, or shelter assistance.

About the Role

This position requires thorough knowledge in the methods, policies, and procedures of the Department and County pertaining to specific duties of the IM Caseworker II. The ideal candidate will have excellent interviewing skills, be able to maintain positive rapport with clients, and possess strong administrative, bookkeeping, organizational, customer service, and clerical abilities.

Duties and Responsibilities
  • Performs specialized case management services in support of Department of Social Services operations.
  • Interprets and ensures compliance with all applicable policies, procedures, laws, and regulations pertaining to assigned department programs; assists in providing policy training for department staff as necessary.
  • Receives and responds to client/potential client inquiries, requests for assistance, and complaints regarding department programs, services, and related application processes.
  • Schedules appointments with, interviews, and determines the eligibility of program applicants based on employment/income information obtained as it applies to government program policies and requirements; verifies information received through various sources; determines and verifies Medicaid eligibility.
  • Processes referrals, applications, changes, and reviews in a timely manner.
  • Assists outside agencies with client eligibility determination as requested.
  • Maintains accurate and complete client/program records; enters and verifies data entries for accuracy and completeness.
  • Facilitates client appeals of case outcome. Sets hearing dates and documents hearing results; completes case as determined by hearing officer.
  • Gathers information for and prepares a variety of records and reports required by the County and/or other agencies.
  • Answers the telephone; provides information and assistance to callers and/or routes calls to appropriate personnel; takes messages as necessary.
  • Greets and assists office visitors.
  • Performs a variety of other clerical duties in support of department activities, including preparing various reports and records, compiling information and data, copying and filing documents, sending and receiving faxes, processing daily mail, entering and retrieving computer data, etc.
About Us

Bladen County is an Equal Opportunity/Affirmative Action Employer. We offer a competitive salary range of $34,047.00 - $37,108.50 per year, depending on experience. In addition, we provide a comprehensive benefits package, including health insurance, retirement plans, and paid time off.

We are proud to serve our community and provide essential social services to those in need. If you are passionate about making a difference and have the skills and qualifications required for this role, we encourage you to apply.



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