Executive Director of Operations
4 weeks ago
About Sun Ventures
Sun Ventures is a dynamic and forward-thinking organization that prioritizes the safety and well-being of its staff and customers. We maintain the highest standards of COVID-19 precautions, including mask-wearing, contactless service, and industry-leading sanitation protocols.
Our Mission
We're seeking a talented and experienced General Manager to join our team. As a key member of our operations team, you will be responsible for driving customer satisfaction, maintaining process and discipline around the profit and loss statement, and building a high-performing team.
Key Responsibilities
- Priority #1: Build Your Team
- Recruit, hire, and onboard top talent to drive restaurant success
- Develop and implement training plans to enhance team performance
- Recognize and reward outstanding team members
- Resolve conflicts and ensure a positive work environment
- Priority #2: Drive Customer Satisfaction
- Lead by example and demonstrate exceptional customer service
- Ensure prompt resolution of customer issues
- Optimize staffing levels to meet customer needs
- Stay ahead of competitors in the trade area
- Priority #3: Maintain Process and Discipline Around the P&L
- Analyze financial performance and develop strategies to maximize profitability
- Manage restaurant budgets effectively
Benefits
- Competitive starting pay
- Rapid advancement opportunities
- Discounted employee meals
- Flexible schedules
- Cell phone discounts and other perks
Requirements
- 18 years old or older
- Experience as a General Manager in the restaurant industry
- Strong communication and leadership skills
- Ability to manage operations in a fast-paced environment
- Guest-friendly demeanor
- Willingness to work 50 hours per week (all shifts)
- Pass a background check
- Fluent English-speaking and writing skills
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