Community Manager: Leasing and Operations

4 days ago

Sun Prairie, Wisconsin, United States ACC Management Group Inc Full time
Job Summary

We are seeking an experienced Community Manager to oversee the lease-up process of a new 75-unit family and senior tax credit development. The successful candidate will be responsible for ensuring the property is ready for showings and move-in dates, effectively communicating property features and amenities to prospects, and addressing resident concerns and maintenance requests in a timely manner.

Key Responsibilities
  • Ensure the property is ready for showings and move-in dates
  • Effectively communicate property features and amenities to prospects
  • Address resident concerns and maintenance requests in a timely manner
  • Process all paperwork in accordance with company policies and Fair Housing requirements
  • Generate, distribute, and monitor renewal notices and follow up accordingly
  • Coordinate and process all lease paperwork for all move-in and move-out
  • Collect payment of rent according to company procedures and policies
  • Handle and process all delinquency matters and reporting as needed
  • Maintain strong resident relations while continuing to enact company and community policies
  • Lead all resident relations matters or concerns that are presented in a timely manner
  • Maintain relationships with all vendors, suppliers, and professionals servicing the company and/or property
  • Record and document all resident correspondence as appropriate
  • Report and document all accident and emergency situations in a timely manner
  • Maintain all resident files and any confidential information in a secured area in compliance with company policies and the fair housing law
  • Maintain all maintenance files and binders, accounting records, budget and marketing binders in a safe and secured area
  • Oversee and supervise all maintenance activity of employees and independent contractors
  • Manage all on-site property employees with providing proper training, guidance, and coaching
  • Make recommendations and assist with marketing efforts to ensure effective and creative strategy implementation
  • Understand, maintain, and stay up to date on assigned property(s) description and classification
  • Maintain a current working knowledge and adhere to the fair housing laws, its policies and practices, in accordance with ACC Management Group policies and procedures
  • Coordinate, plan, and review with the Regional Manager the next year's budget allowance for approval
  • Coordinate bank deposits as needed
  • Complete all assigned reports and/or projects to the Regional Manager by the required deadline
Requirements
  • High School diploma or equivalent required
  • 1-2 years of property management or industry-related experience required
  • Knowledge of project-based section 8 or section 42 experience a plus
  • Knowledge of fair housing laws a plus
  • Knowledgeable and proficient with computer software applications in word processing, spreadsheets, database, and presentation software (MS Outlook, Word, and Excel)
  • Experience with Onesite software is a plus
  • Must be able to physically inspect the properties
  • Maintain valid driver's license with acceptable driving record
  • Flexibility with working hours and availability for later hours or Saturdays as needed
  • Ability to prioritize and possess efficient time management skills
  • Demonstrates excellent verbal and written communication skills
  • Strong customer service skills with ability to handle complaints in a positive and time-efficient manner
  • Goal-oriented and team player
  • Ability to work independently under tight deadlines
  • Exhibits a high degree of professionalism and respect through appearance and interactions with others. Ability to lift to but not limited to 25 pounds unassisted and as needed
Supervisory Responsibility

This position will be required to supervise a staff on-site of but not limited to maintenance technicians, assistant community managers, leasing agents, and cleaners.

Work Environment

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers & fax machines, filing cabinets/etc.

Physical Demands

The physical demands described are those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to physically stand, walk, bend, climb, and use full hand range of motion and finger dexterity to touch and feel. Must be able to reach with hands and arms and lift up to 25 pounds unassisted and as needed.

Travel

Travel is required to assigned property locations using personal transportation. Must also be able to travel to all trainings and meetings arranged through the Corporate office periodically throughout the year.

ACC Management Group is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

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