Guest Services Representative
2 weeks ago
We are seeking a highly skilled Guest Services Agent to join our team at Wyndham Destinations. As a Guest Services Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their vacation experience is nothing short of amazing.
Key Responsibilities- Provide warm welcomes and friendly service to guests from around the world.
- Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions.
- Process cash and credit card transactions with accuracy and efficiency.
- Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.
- Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios.
- Reserve and confirm reservations for individuals and/or groups.
- Provide guests with room rate quotes and respond to their inquiries and concerns in a timely and professional manner.
We offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as flexible spending accounts, life and accident coverage, and disability benefits. Depending on the position, paid time off, parental leave, and holidays may also be available. We also offer a 401(k) plan with employer match, a wellness program, and an employee assistance program.
CompensationThe starting rate of pay for this role is $18.50 per hour. The actual hourly rate may vary based on experience, education, skills, training, and work location.
About UsAt Wyndham Destinations, we are committed to delivering exceptional customer experiences and creating lasting memories for our guests. We are an equal opportunity employer and welcome applications from diverse candidates. If you require any reasonable accommodation to complete your application, please contact us at [insert contact email].
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