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Cloud Operations Lead

2 months ago


Alameda, California, United States Abbott Full time

Abbott stands as a prominent figure in global healthcare, dedicated to enhancing the quality of life across various stages. Our extensive portfolio encompasses transformative technologies across diagnostics, medical devices, nutrition, and branded generic medicines, supported by a workforce of 114,000 professionals in over 160 countries.

ABOUT LINGO

Introducing Lingo, an innovative biosensing technology that empowers users to gain insights into their health. By monitoring essential biomarkers such as glucose, ketones, and lactate, Lingo aids individuals in making informed health and nutrition choices. This biowearable technology aims to revolutionize healthcare by digitizing, decentralizing, and democratizing health management.

WORKING FOR ABBOTT

At Abbott, you will engage in meaningful work, experience personal and professional growth, and enjoy a supportive environment that encourages authenticity and a balanced life. Benefits include:

  • Opportunities for career advancement within a global organization.
  • Comprehensive medical coverage for employees through the Health Investment Plan (HIP) PPO.
  • A robust retirement savings plan with significant employer contributions.
  • Tuition reimbursement and programs to assist with student debt and educational pursuits.
  • Recognition as a top employer in various countries and accolades for diversity and inclusion.

THE OPPORTUNITY

The role of Cloud Operations Lead is pivotal in overseeing cloud operations, enhancing developer experiences, and managing data infrastructure at Lingo.

This position is responsible for delivering a wide array of operational services, including:

  • Monitoring system performance and application availability.
  • Resolving incidents at levels 1 and 2, ensuring robust backup and disaster recovery protocols.
  • Collaborating with development teams during product releases to provide essential support.
  • Partnering with engineering teams to drive operational enhancements in cloud infrastructure.
  • Establishing best practices for utilizing cloud data services, including SQL, NoSQL, Data Lakes, and Blob Storage.

Key Responsibilities

  • Collaborate with R&D Software Engineering to implement comprehensive monitoring and troubleshooting capabilities for web and mobile applications.
  • Work alongside cybersecurity teams to ensure the continuous fortification of cloud infrastructure.
  • Lead the cloud operations team, maintaining current technical expertise to meet evolving demands.
  • Define and enforce best practices for deploying data infrastructure in Azure Cloud.
  • Ensure compliance with corporate and divisional policies and procedures.
  • Foster relationships with key cloud technology suppliers to stay informed about emerging trends and ensure solution stability.
  • Monitor service levels and customer satisfaction, addressing issues promptly.
  • Assess and enhance standards and methodologies for continuous improvement.
  • Develop and manage a 24/7 monitoring and support strategy for cloud and DevOps infrastructure.
  • Oversee all aspects of the cloud environment, including provisioning, scaling, monitoring, and security.
  • Create and document technical designs for the integration and implementation of new cloud applications and systems.

QUALIFICATIONS

  • Bachelor's degree in Engineering or a related Science discipline.
  • Over 10 years of relevant experience in cloud operations and DevOps.
  • Proven experience in establishing robust observability and monitoring systems.
  • Expertise in setting up teams for continuous coverage.
  • Familiarity with compliance standards such as PCI and PHI.
  • Experience managing SLAs, operational KPIs, and optimizing cloud infrastructure costs.
  • Deep knowledge of the latest cloud technologies and trends.
  • Ability to make informed architectural decisions at both team and production levels.
  • Experience managing projects across multiple organizations and business units.
  • Extensive understanding of application development, cybersecurity, and cloud deployment.

PREFERRED QUALIFICATIONS

  • Knowledge of cloud security and identity management services.
  • Degree in Computer Science, Systems Engineering, or similar technical fields.
  • Experience with monitoring tools such as New Relic, Sentry, and Pager Duty.

WHAT WE OFFER

At Abbott, you can cultivate a fulfilling career with numerous opportunities for growth. We provide:

  • Comprehensive training and career development programs.
  • Competitive compensation and benefits packages.
  • Health and wellness programs, including medical, dental, and vision coverage.
  • Generous paid time off and retirement savings plans with employer matching.
  • The stability of a financially strong company committed to community engagement.

Explore the benefits that enhance your life and support your journey towards a fulfilling career at Abbott, an Equal Opportunity Employer dedicated to diversity and inclusion.