Service Center Director

2 weeks ago


Lincoln, Nebraska, United States Valvoline Full time
Service Center Manager

As a Service Center Manager at Valvoline, you will leverage your technical expertise and leadership skills to drive customer satisfaction and team performance. Your role will involve developing and implementing strategies to enhance customer experience, leading a high-performing team, and fostering a culture of excellence. You will be responsible for ensuring seamless service delivery, resolving customer complaints, and collaborating with cross-functional teams to achieve business objectives.

Key Responsibilities:
  • Develop and execute customer-centric strategies to drive growth and retention
  • Lead and manage a team of customer service representatives to achieve exceptional service standards
  • Collaborate with internal stakeholders to resolve customer complaints and issues
  • Monitor and analyze customer feedback to identify areas for improvement
  • Develop and implement training programs to enhance team skills and knowledge
Requirements:
  • Proven experience in customer service management or a related field
  • Strong leadership and communication skills
  • Ability to analyze customer feedback and develop actionable insights
  • Experience with team management and development
  • Strong problem-solving and conflict resolution skills


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