Full-time Member Service Representative with Benefits

2 weeks ago


Columbus, Ohio, United States Trinity Health Corporation Full time

About Trinity Health Corporation

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We are a not-for-profit, Catholic healthcare system serving seniors across the United States.

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Job Overview:

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This is a full-time position for a Member Service Representative to respond to consumer inquiries, implement retention strategies, and maintain current membership.

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Salary:

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$45,000 - $60,000 per year, depending on experience.

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Benefits Package:

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Including PTO, Health, Vision, and Dental Insurance, competitive compensation, retirement savings account with employer match, generous paid time off programs, employee recognition incentive program, tuition/professional development reimbursement, relocation assistance (geographic restrictions apply), and discounted tuition and enrollment opportunities at the Mount Carmel College of Nursing.

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Responsibilities:

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Respond to consumer inquiries, implement retention strategies, and maintain current membership.

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Requirements:

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A minimum of high school education with some college-level studies preferred, customer service experience with knowledge of governmental agencies and regulations, especially Medicare and the Centers for Medicare and Medicaid Services (CMS), effective communication skills, consumer retention, and strategic thinking, demonstrated knowledge and effective organizing multi-tasks in a high-volume, fast-paced team environment, knowledge of managed care benefit plans and products, and PC proficient, including word-processing, data entry, Microsoft Office, and various software.

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Why Work with Us?

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We are committed to providing excellent customer service, cost-effective care, and exceptional healthcare coverage to our patients. We value diversity, equity, and inclusion and strive to create a culture of safety and respect within our organization.



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