Financial Services Representative
3 weeks ago
Educate yourself about a rewarding career at Education First Credit Union, a full-service not-for-profit financial institution dedicated to enhancing members' financial position through education and quality service. We're seeking a skilled Member Solutions Specialist (Collections) to join our Columbus branch team. This is an in-office role that doesn't offer hybrid or at-home work options.
About the Job:
This role involves providing exceptional member service by initiating contact to reduce delinquency and loss on all products and services offered. You'll diligently attempt to contact delinquent customers, listen to their issues, and proactively offer solutions to resolve delinquency. Your strong communication skills will help persuade members to make payments and resolve outstanding balances. In addition to this, you'll adhere to the member contact process, review delinquent accounts for possible legal action, and manage negative shares daily. As a key member of our team, you'll be responsible for maintaining member and employee confidence while protecting operations by keeping information confidential.
Required Skills and Qualifications:
To succeed in this role, you'll need a High School Diploma or GED, 1-2 years of relevant collections experience, and 1-3 years of previous experience working in a financial institution, credit union, or bank. Strong technical skills include proficiency in multiple computer web applications, such as Microsoft Teams, and ability to operate multiple computer systems simultaneously. A flexible schedule and reliable transportation are also necessary for this in-office role.
Benefits:
EFCU offers a comprehensive benefits package to full-time employees, including medical, dental, and vision coverage, company-paid life insurance, and a 401(k) plan with a 5% company match. You'll also enjoy flexible spending accounts, educational assistance programs, and generous time off opportunities. Don't miss out on these amazing perks
Salary and Location:
The estimated salary for this role is $20.00/hour. This position is located in Columbus, Ohio, with an additional branch office in Reynoldsburg. If you're passionate about delivering exceptional member service and want to be part of a dynamic team, apply today The estimated annual salary is approximately $41,600.
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