Patient Care Specialist
3 weeks ago
Are you passionate about delivering exceptional patient care? Do you have strong communication skills and a customer service orientation?
We are seeking a Medical Assistant/Phlebotomist to join our team at Oak Street Health. As a Medical Assistant/Phlebotomist, you will be responsible for providing high-quality patient care and supporting our providers with clinical tasks.
You will have the opportunity to work in a fast-paced and innovative environment where you can make a real difference in the lives of our patients.
About the Role
- Rooming patients in a timely manner and assisting the provider with staying on schedule.
- Delivering an exceptional patient experience and helping patients prepare for their provider visit.
- Obtaining vital signs, chief complaint, and reviewing medications.
- Delivering patient screenings per protocols.
- Orders supplies and stocks exam rooms.
- Conducts routine quality control checks, including infection control measures, equipment QAs, and checks for expired medication and supplies.
- Ensures exam rooms are clean, safe, and ready for patient visits.
- Under direction of an RN, provider and/or protocol, provides telephonic support to patients.
Requirements
- CPR Certification required.
- Medical Assistant certification or registration.
- 3-5 years in a Medical Assistant role preferred.
- EMR experience required.
- 2 or more years of experience working with geriatric patients.
- Phlebotomy Technician Certification preferred.
- Strong communication skills and customer service orientation.
- Demonstrates problem-solving skills, accountability, and a flexible, positive attitude.
- Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary).
- US work authorization.
- Someone who embodies being 'Oaky'.
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