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Reception Operations Coordinator

2 months ago

Colorado Springs, Colorado, United States Riderflex Full time

Recruiting Firm Riderflex has been engaged by our client, Lokiten Behavioral Health, to identify a suitable candidate for the role of Reception Operations Coordinator.

Company: Lokiten Behavioral Health
Industry: Mental Health Services
Position: Reception Operations Coordinator
Location: Colorado Springs, CO (on-site)
Reports to: Director of Operations
Compensation: $20 to $23 per hour based on experience
Employment Type: Full-time/W-2
Benefits: Health insurance, on-the-job training, paid orientation, paid sick time, paid time off

Position Overview
We are looking for a dedicated Reception Operations Coordinator to become part of our team in Colorado Springs, CO. This role requires on-site presence, operating Monday through Friday, with no options for hybrid or remote work.

Key Responsibilities

  • Welcome and assist patients and visitors with a warm and professional demeanor.
  • Manage incoming phone calls and route them to the appropriate department or personnel.
  • Coordinate appointment scheduling and oversee the appointment calendar.
  • Confirm patient insurance details and collect co-payments as necessary.
  • Maintain and update patient records accurately.
  • Support administrative functions such as filing, faxing, and scanning documents.
  • Process incoming and outgoing mail/faxes while obtaining pre-authorizations.
  • Ensure the reception area is tidy and well-organized.

Qualifications

  • Required: Prior experience as a receptionist.
  • Preferred: Experience in a healthcare setting, particularly in mental health or related fields.
  • Preferred: Familiarity with electronic health record (EHR) systems.
  • Ability to efficiently manage various administrative tasks.
  • Strong customer service skills with an emphasis on delivering excellent patient care.
  • Understanding of electronic recordkeeping systems for effective data management.
  • Proficiency in operating multi-line phone systems and managing high call volumes.

Education and Experience

  • Minimum of 2 years of experience in a front desk receptionist role.
  • Comfortable working in a fast-paced environment.
  • Exceptional customer service skills.
  • A collaborative team player.

Work Schedule

  • Monday to Friday (8 AM to 5 PM)
  • No evening shifts
  • No weekend shifts
  • Expected hours: Up to 40 per week

About Lokiten Behavioral Health
Lokiten Behavioral Health is a pioneering intensive outpatient mental health startup committed to delivering outstanding care and support to those in need. Our holistic approach integrates traditional therapy methods with innovative techniques to provide tailored mental health services.

What distinguishes Lokiten Behavioral Health is our dedication to fostering a dynamic, inclusive, and forward-thinking workplace. We appeal to young professionals passionate about mental health, offering a career path that promotes both personal and professional development. Our employees benefit from a collaborative work environment, continuous learning opportunities, and the chance to be part of a diverse team of committed professionals striving to build something exceptional as a startup.

At Lokiten Behavioral Health, we cultivate a community where creativity, compassion, problem-solving, and wellness are central to our mission. This role is an excellent opportunity for motivated professionals eager to make a meaningful impact in the mental health field. Our work environment features:

  • Modern office setting
  • A fun and engaging atmosphere
  • A supportive team dynamic
  • Opportunities for growth

About Recruiting Firm, Riderflex
Riderflex is a highly regarded national recruiting firm serving a diverse range of companies globally. Our services encompass everything from C-level executive search to mass-volume associate-level hiring, catering to various functions and industries. We excel in an executive recruiting process that involves thorough candidate vetting through video interviews conducted by experienced C-level executives.

We are recognized for our distinctive approach to finding the ideal match for both clients and candidates, with a strong focus on cultural analysis and an executive recruiting process led by industry experts. Our mission is to create dynamic work environments driven by our commitment to excellence in recruiting, consulting, and candidate services. At Riderflex, we prioritize building lasting relationships that advance both businesses and careers.