Service Delivery Director

2 weeks ago


San Diego, California, United States HCLTech Full time
Job Title: Service Delivery Director

At HCLTech, we are seeking a highly skilled and experienced Service Delivery Director to lead our services delivery team and drive strategic growth.

Key Responsibilities:

  • Build and lead a high-performing services delivery team, fostering a culture of excellence and innovation.
  • Develop and execute strategic plans to drive services growth, improve customer satisfaction, and increase revenue.
  • Collaborate with global sales leadership to ensure successful sale and delivery of services, and provide high-level consultation in support of sales opportunities.
  • Manage relationships with delivery partners to ensure high-quality professional services delivery.
  • Partner with customers to ensure high levels of customer success and satisfaction.

Requirements:

  • Minimum 12-16+ years of experience in building and running a services function/practice in IT outsourcing.
  • Proven sales and business development experience, with a track record of managing teams generating in excess of $20M in annual services billings globally.
  • Prior experience with a Big 5 consulting firm, leading systems integrator, or the professional services practice of a leading IT firm is highly desirable.
  • Demonstrated success as a customer-facing executive, with a strong technical background and process capability.
  • Strong leadership and communication skills, with the ability to interface with customers at the SVP and CIO level.
  • Experience in outsourcing and offshore is a plus.
  • Local in SD or willing to relocate.
  • Managed a global team.

What We Offer:

  • A dynamic and challenging role in a leading IT services company.
  • Opportunities for professional growth and development.
  • A collaborative and innovative work environment.
  • A competitive compensation package.


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