IT Service Delivery Specialist

2 days ago

San Diego, California, United States Blue Shield of CA Full time
About the Role

We are seeking a highly skilled IT Service Analyst, Consultant to join our team at Blue Shield of CA. As a key member of our IT Service Management Incident Management team, you will play a critical role in ensuring the availability, reliability, and performance of our IT services.

Key Responsibilities
  • Coordinate and partner with business stakeholders to deliver high-quality IT services
  • Act as a trusted advocate for technology specialists and work collaboratively to provide effective solutions
  • Drive restoration of services and identify root causes of incidents and outages
  • Adopt a business-oriented approach to delivering services and cost optimization while focusing on quality improvements
  • Ensure IT services are aligned with business needs and actively support them
  • Partner with IT Business Portfolio Owners to facilitate business transformation
  • Be a key point of contact for service escalations to support swift decision-making and course correction
  • Build relationships with Directors and Executives across BSC and partners/vendors
  • Input to and influence evolution of Service Designs to mature service quality
  • Oversee performance against committed SLAs and SLOs
Requirements
  • Bachelor's degree and at least 7 years of related experience or equivalent combination of education and experience
  • Strong communication skills and ability to articulate complex architectures to non-technical audiences
  • Strong understanding of business domains and applications supporting these domains
  • Ability to deep dive on technical issues and provide guidance towards resolution
  • Service delivery experience with large-scale, enterprise IT systems
  • Full stack awareness and ability to identify and diagnose issues at multiple layers
  • Ability to operate in a high-pressure environment and explain complex technical issues to senior management
  • Excellent problem-solving and investigative analysis skills
  • Ability to effectively present information and respond to questions from groups of managers and customers
Preferred Qualifications
  • Understanding of healthcare industry and evolution of technologies to support that industry
  • Familiarity with DevSecOps methodologies
  • Current knowledge of techniques and technologies in continuous integration, continuous deployment, and continuous assessment
  • Experience implementing Site Reliability Engineering (SRE) methodologies
  • Experience implementing and supporting cloud solutions for infrastructure and applications
  • Experience using monitoring tools such as Splunk, Dynatrace, and Big Panda
  • Hands-on experience using reporting and analysis software like Service Now, Tableau, and Digital.ai
  • ITIL ITSM v4, CMMi, and/or Lean Six Sigma certification
Pay Range

The pay range for this role is $118,800.00 to $178,200.00 for California.

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