Reservation Sales Representative

4 weeks ago


Grapevine, Texas, United States Marriott Full time
Job Summary

We are seeking a highly skilled Reservation Sales Agent to join our team at the Gaylord Texan Resort & Convention Center. As a key member of our reservations team, you will be responsible for processing all reservation requests, changes, and cancellations received by phone, fax, or mail.

Key Responsibilities
  • Process all reservation requests, changes, and cancellations in a timely and efficient manner.
  • Identify guest reservation needs and determine the most suitable room type and rate.
  • Explain guarantee, special rate, and cancellation policies to callers.
  • Accommodate and document special requests.
  • Answer questions about property facilities and services.
  • Follow sales techniques to maximize revenue.
  • Communicate information regarding designated VIP reservations.
  • Input and access data in reservation systems.
  • Respond to challenges in accommodating rooming requests.
Requirements
  • High school diploma or equivalent.
  • At least 1 year of related work experience.
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment.
About Us

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Gaylord Hotels, we provide our team members with opportunities for growth and development, as well as a comprehensive benefits package. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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