Consumer Loan Servicing Specialist
6 hours ago
We are seeking a highly skilled Consumer Loan Servicing Specialist to join our team at First Federal Lakewood. As a Consumer Loan Servicing Specialist, you will be responsible for the day-to-day servicing of auto and marine loans, providing excellent customer service, and ensuring timely and accurate processing of loan transactions.
Key Responsibilities- Engage with customers by phone, email, and mail to provide excellent customer service and respond to consumer loan inquiries related to account status, payments, and other concerns.
- Makes collection counseling calls for past due consumer loans and works with the default servicing team to refer seriously delinquent accounts for advanced collection and repossession activities.
- Prepares verbal and written payoff quotes on consumer loans, provides instructions to customers, financial institutions, and dealerships regarding payoffs, and processes payoff transactions in the core servicing system.
- Send welcome letters and emails to new loan customers and reviews insurance claims on damage to collateral property, coordinates the endorsement of loss draft checks, and works with customers and insurance carriers on total loss claims.
- Monitors insurance coverage on marine loans, sends correspondence to borrowers with expiring insurance policies to obtain evidence of insurance, and properly retains evidence of insurance in the loan file.
- Perform system maintenance as needed, including payment corrections, address changes, autopay setup, and loan coding corrections.
- Administer special consumer loan programs or promotions, such as Skip-A-Payment, and complies with all applicable banking laws and regulations.
- 1-2 years of experience in consumer loan servicing is required.
- Strong understanding of lending laws, regulations, and guidelines is required.
- Additional experience in financial services or banking is preferred.
- Experience in customer service is preferred.
- Proficiency in MS Office Outlook, Excel, Word, or similar software is required.
- Encompass, Cleartouch, Nautilus, various government and investor software/web portals is preferred.
- High School Diploma or equivalent is required; Bachelor's degree in Finance is preferred.
- Resilience
- Collaboration
- Communication
- Service Orientation
- Quality Focused
- Organizational Skills
- Accountability
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